Hi, I’m Lauren, a.k.a. redjotter
I started redjotter in August of 2008 as a way to document my summer work with DesignThinkers and share my ideas with the world. Little did I know that it would eventually grow into a popular service design journal attracting over 250,000 visitors.
I grew up in Ayrshire and studied Innovative Product Design at The University of Dundee. In 2009, I graduated with Distinction from Masters of Design from The University of Dundee.
In winter 2009 I co-founded Snook with Sarah Drummond. Together we have built MyPolice , The Matter, Badge Maker, Nightriders and Dearest Scotland. Seven years on Snook works from studios in Glasgow and London. In 2015, I left Snook to build a new MA in Digital Experience Design at Hyper Island in Manchester.
My drive comes from my belief in people and my unwavering determination that things can be better.
In 2014 I graduated from the Entrepreneurship Development Program at Massachusetts Institute of Technology, Sloan School of Management. My project Nightriders was recognised as a Nesta New Radical 2014. Last year Management Today featured me as one of the UK’s top business women under 35 and this year ELLE featured me as one of 30 women under 30 changing the world.
I’m now working on my own projects with my own clients. To be continued… ;)
I always carry a red moleskin. Because of the popularity of my blog, I am often referred to as redjotter. That makes me happy.
Thank you for reading!
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Contact: myredjotter (at) gmail (dot) com
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Redjotter 
Hey enjoyed your article on sloep ventures especially description of University lectures!
Keep up the good work
David x
See you in Amsterdam, I hope to recognise you somehow, so we can have a chat
Ciao
nicola
Hey Lauren, thanks for your comment on my blog and as you predicted, I absolutely love your Douceurs project. it’s really really beautiful and very thought provoking. It’s great to find you again; what are you up to now? very best wishes Sophia
You are right the Design has a big impact in the society, I always have been thinking that an responsible Design affect all the behaviour decisions within every focus target in the society, I would like to know more about real projects involving Service Design.
Good work!
Hi Ric,
Thanks for your comment. There is lots of exciting things happening in the world of Service Design at the moment! Look forward to sharing it with you.
L
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Hi Lauren,
a little less of a comment and more of a contact trial…I am a friend of Marc Stickdorn and we came to talk about you and your projects when he mentioned his attempt to combine Service Design with Tourism. Marc suggested that I could contact you about my bachelor thesis. I am a student of International Hospitality Management in Manchester and would love to write about the role of Service Design in Service contacts in the Hospitality Industry. Therefore, I would like to ask you if I could possibly read your undergraduate disseration to gain further understanding and if you might have some suggestions about further literature? I read some of the books in your reading list, but would be absolutely happy if you could give me more hints…
Thanks in advance,
Anna
Hi Anna, thank you for getting in touch:) I am glad Marc pointed you in my direction, it was great to meet him in Amsterdam last year. What is your email address and we can begin there? L x
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Hey Lauren
Thanks for an inspiring talk today, especially the blogging/networking part (which I’m rubbish at! must do better!)…
I was the guy that asked about the relevance of doing your masters and the effect it had realising your project(s).
It didn’t sound so antagonistic in my head (ahem) :)
I think it’s just a worry for me or perhaps my naivety in that examples of success we have been shown in the Friday lecture series are interlaced with completing a masters. Did avenues open through your Masters which were advantageous to you getting to where you are now? There’s obvious value to doing a Masters – I just wondered how much influence it had on you based on that you were interested in service design beforehand.
I would be really interested in your opinion..
Thanks in advance
Stuart
Hi Stuart,
I remember your question and I’m sure lots of the others were thinking the same thing :) The short answer is – I don’t think a Masters is for everyone and I think you really need to get away from academia before you start a new degree.
I suppose everything is what you make it – I saw my Masters as an opportunity to just go for it. If you can use the next two years to do that and see where you land then you might never need to consider a Masters. It all depends on what you want.
Email me if you like and we can chat more about it ! lauren@wearesnook.com
L
Hi Lauren
Nice write up, great blog and I love the jotter entries. Better be careful or Gerry will be giving you a job as official scribe.
Cheers
Stewart