Designing Waits That Work

The MIT Sloan Management Review has published Donald Norman’s paper ‘Designing Waits That Work’ (available for $6.50). “Designers at restaurants, theme parks and elsewhere have investigated how to make waiting …

Bob Cooper talks Service

Bob Cooper, founder and CEO of Frontier Service Design, has released videos from a recent panel discussion related to the origins and purpose of service design. Each video is approximately …

Participle’s Southwark Circle

Participle has launched the Southwark Circle Project –  a new membership organisation whose members stay sorted, connected and lead the life they want to lead. Stay tuned for the site …

Aberdeen visualises design thinking

c4di are an enterprise associated with Robert Gordon University to assist small to medium sized companies (SMEs) in Scotland by helping them to develop their innovation strategies. The centre’s approach …

Being a Service Architect

Over the past few weeks, I have been working on blueprinting my service solution for my Masters. So far, I have developed five distinct concepts for visual representation: Rooms of …

The People’s supermarket

“Currently being set up by innovative and forward-thinking chef Arthur Potts Dawson, The People’s Supermarket offers a new way of shopping that aims to change the way we buy food. …

Service Design Tools

“An open collection of communication tools used in design processes that deal with complex systems. The tools are displayed according to the design activity they are used for, the kind …

Innovation with purpose and passion

Impactinnovation were one of five exhibitors on the The NHS Institute for Innovation and Improvement’s “Service Design” zone. They used a tool called a “Tube-o-meter” to create the perfect conversation …

We are all designers

“We all live and work in a designed world. We constantly reshape it to make it better for ourselves and others. We are all designers. Come and discover som more …

Das Ende

The question of when a project formally ends is one that I usually take for granted. But this project has been different – our client was real, the budget was …