being a patient

I am obsessed with service, to borrow a phrase from Richard I think I am as close as it gets to being a service junkie. This means that  I spend …

Berlin Beckons

The  Service Design Network Conference Agenda was released this week. I went along to their first event in Amsterdam, November 2008, I couldn’t afford a ticket on my student budget …

Call for service design papers

The International Journal of Design is publishing a special issue on designing for services that emphasizes a human-centered design approach to service design. They have devised various categories: Theme One: …