Very good service

Verygoodservice.com is a new service that finds companies with great products and good customer service. This service is in it’s early stages but it’s simple – it works. Follow them …

services in 1881

My breakfast reading was a little unusual this morning –  it was a newspaper from 128 years ago: The Times, Saturday the 19th of March 1881. So what kind of …

a poem for service designers

This is a translation of a poem that was written by Lao Tse three thousand years ago. There are 27 known different translations of this, because the meanings from that …

Scottish Service Steps

So, now I have graduated, what are the next steps for Redjotter? MyPolice I am pleased to announce I have been appointed the role of Director at MyPolice; a web-based …

Finland frolicks take two

As promised here are my notes and thoughts from The Experience Service Design Conference in Finland. The conference opened with Mikko from the Ministry of Employment and Economy who described …

Bring on the recession

I would like to introduce Redjotter’s  first ever guest blogger: David Hicks founder of Glasgow based consultancy CrossingTheBorder that specialises in developing services, visual communication and customer engagement.David shares his …

Making Service Sense

Last Friday, 11th September I had a remarkable day! Firstly, I discovered I had been awarded a distinction for my MDes degree! …and secondly the exhibition of my work opened …

finland frolicks

I want to share my workshop experience with you. A little snapshot… more about “Twitter / @Redjotter“, posted with vodpod Ten points if you can guess who my twitter friends …

the end of design

Tomorrow night at 6pm, an exciting lecture by Professors Tom Inns and Mike Press is taking place in Dundee. This lecture accompanies the Masters of Design Exhibition which showcases the …

#makingservicesense

For the past twelve months I have been studying  a Masters of Design; an experimental space which as allowed me to explore and direct my future position as a practicing …

31 volts talk service design

Marcel has posted his input from the crowdsourced innovation event Community of Talents. In a room full of professionals in the area of service innovation, Marcel had the privilege of …

Redjotter goes to Finland

My Finland adventure begins today! The Kuopio Academy of Design at the Savonia University of Applied Sciences is hosting a service design conference on Monday till Wednesday this week. The …