The organization Oxford Consultants for Social Inclusion (OCSI), a research consultancy focusing on the development of evidence to help the public sector deliver better services, have recently been commissioned by …
NYC Service.org establishes a comprehensive local approach to supporting service and citizen engagement – it promotes volunteerism and public-private partnerships. “It will unleash the spirit of service throughout the five …
The job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online to customer questions about technical matters like how to …
In the future, witnesses to crimes may simply be able to report wrongdoing by uploading videos taken from their mobile phones. According to Ian Readhead, director of information for the …
Idea Conference 09: The intersection between social and experience design. “These days, you can’t be socially engaging without considering the experience design. IDEA2009 brings together like-minded people who want to …
Serv.gov is a new tool to assist Americans in volunteering. Earlier this week, President Obama signed the Edward M. Kennedy Serve America Act, a bold expansion of opportunities for all …
Joel Bailey, Director of Service Design at The Team asked a question that really got me thinking: why is it only restaurants that acquire regular tips? Sometimes, we also tip …
Savethefamily.uk.com asks the world ‘why make a family homeless?’ Of course, we have a natural yearning as a family unit to stay together. Savethefamily are the largest Homeless Family charity …
The title and publication date has been released for Tim Brown’s book on design thinking. It will be published by Harper Collins under their Harper Business impression and is due …
The Design Leadership Series presented Digital Service Design on the 15th April. “Survival in the global economy has driven many companies to evolve from being simple creators of products to …
9 March 2009 saw Civil Service Live move to Gateshead, where the power of design to help deliver better public services was showcased for thousands of delegates. Four public sector …
Bruce Nussbaum latest article in Business Week introduces a new terminology…. Attunement is post-empathy, post-ethnography. As in being aware and responsive to those around you, i.e. consumers, patients, students, voters, …
Giving people with learning difficulties a say in their hospital treatment is helping transform services. “When her 62-year-old brother went into Ealing hospital in west London at the end of …
A Masterclass with Professor John Seddon, the author of Systems Thinking in the Public Sector, is happening in Glasgow on the 12th of May. Beyond Targets – Improving Efficiency, Morale …
Initially discussed in 2006, Gordon Brown has launched The National Youth Service, which will make every young person do 50 hours of voluntary work by the time they reach the …
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