No place like home

Savethefamily.uk.com asks the world ‘why make a family homeless?’ Of course, we have a natural yearning as a family unit to stay together. Savethefamily are the largest Homeless Family charity …

Change by design

The title and publication date has been released for Tim Brown’s book on design thinking. It will be published by Harper Collins under their Harper Business impression and is due …

Digital Service Design

The Design Leadership Series presented Digital Service Design on the 15th April. “Survival in the global economy has driven many companies to evolve from being simple creators of products to …

Civil Service Live

9 March 2009 saw Civil Service Live move to Gateshead, where the power of design to help deliver better public services was showcased for thousands of delegates. Four public sector …

Attunement

Bruce Nussbaum latest article in Business Week introduces a new terminology…. Attunement is post-empathy, post-ethnography. As in being aware and responsive to those around you, i.e. consumers, patients, students, voters, …

Treat me right

Giving people with learning difficulties a say in their hospital treatment is helping transform services. “When her 62-year-old brother went into Ealing hospital in west London at the end of …

Systems thinking in Scotland

A Masterclass with Professor John Seddon, the author of Systems Thinking in the Public Sector, is happening in Glasgow on the 12th of May. Beyond Targets – Improving Efficiency, Morale …