being a patient

I am obsessed with service, to borrow a phrase from Richard I think I am as close as it gets to being a service junkie. This means that  I spend …

We are not electronic beings

A new service called Usocial charges you about $200 (£125) to “buy” 1,000 new friends on Facebook and Twitter. Although the people who are being ‘sold’ don’t realise it! Who …

Twitter is a cocktail party

Watch it. Twice. Then watch it again. Follow Gary on twitter Brilliant discovery from Jase Coop. ‘Everybody needs a platform’ ..if you are still searching for yours come and talk …

Service signage failure

I walked into my local GP surgery to find this: I don’t understand … so where am I supposed to go? Call for advice from the front door? Why can’t …

‘People’ or ‘service users’

Encouraging officers to use plain language and communicate effectively with their residents, the Local Government Asssociation (LGA) has produced a list of 200 words and phrases currently used by councils, …

The Studio Unbound

Today I am giving a presentation to University staff and students on the power of social networking. “MDes student Lauren Currie explores the power of online social networking, and demonstrates …

we20 introduction

Paul Massey from  we20 has released an introduction video. we20 is a collaborative neutral platform aimed at creating ideas to assist individuals, companies and communities in the recession. They will …