We let expectations determine whether or not something good has happened. Not whether it was useful or kind or productive or delightful, but whether it beat our fantasies.
Seth Godin advises there are two things you can do with this truth:
1. Spend a lot more effort managing expectations, and
2. Focus on the wonderful instead of the exceeded.
How do you manage expectations? We are learning it is the key to a happy client and well informed team.