Pushing the boundaries of Public Service Delivery

EDGE is happening tomorrow !

“These are exciting times for councils embarking on ambitious transformation programmes and the intensity of challenge lies in delivering excellence for customers while reducing costs.

Technology is changing service delivery fast, customers want more and different and will continue to do so. We need to be ready for the pace of change of the next ten years and how we will have to change the face of council services.

Our chosen speakers will demonstrate how they have used their vision, creative and innovative thinking to deliver excellence and efficiencies.  This opportunity comes at a time where cost-efficient and effective outcomes are paramount.”

You can watch a little clip of me and the rest of the speakers here.

I am really looking forward to it and especially keen to hear Kevin Winkler from New York Public Library speak!

I can’t wait to talk about a game Snook are working on around rethinking the future of libraries; a facilitators toolkit to co-design ideas for the future of libraries with people who run the service, specialists and the general public…

Hat tip to Mike McLean for putting me in touch with Liz. You will be able to follow tweets on the day.