Redjotter

Books:

• Berman, D. (2009). Do Good Design: How Designers Can Save the World. Pearson.
• Bownass, A.D. (2001). Building Services Design Methodology: A Practical Guide. 2nd ed. London: Spon.
• Bradwell, P. (2008). Making the most of collaboration: An international survey of co-design. London: Demos.
• Busch, A. (2004). Geography of Home: Writings on Where We Live. Princeton: Architectural Press.
• Busch, A., and Szenasy, S. (2005). The Uncommon Life of Common Objects: Essays on Design and the Everyday. USA: Distributed Art Publishers.
• Chapman, J. (2005). Emotionally Durable Design: Objects, Experiences and Empathy. London: Earthscan.
• Christopher, M. (1993). Relationship Marketing: Bringing quality, customer service and marketing together. Oxford: Butterworth-Heinemann.
• Dunne, A., and Raby, F. (2001). Design Noir: The Secret Life of Electronic Objects. August/Birkhauser.
• Florida, R. (2005). The Flight of the Creative Class: The New Global Competition for Talent. New York: Harper Collins.
• Florida, R. (2002). The Rise of the Creative Class. New York: Basic Books.
• Fulton Suri, J. (2005). Thoughtless Acts. Chronicle Books.
• Gladwell, M. (2001). The Tipping Point: How little things can make a big difference. London: Abacus
• Gronroos, C. (2000). Service Management and Marketing: A customer relationship management. 2nd ed. Chichester: Wiley.
• Hawken, P., Lovins, A., and Lovins, H. (2000). Natural Capitalism: Creating the next industrial revolution. London: Earthscan.
• Heller, S., and Ilic, M. (2006). Handwritten: Expressive Lettering in the Digital Age. London: Thames & Hudson.
• Hinte, E.V. (2004). Eternally Yours: Time in Design. Rotterdam: OIO Publishers.
• Fitzimmons, J.A and Fitzimmons, M.J, (2007). Service management: Operations, strategy and information technology. 4th ed. New York: Mc Graw Hill.
• Hollins, B., and Hollins, G. (1999). Over the Horizon: Planning Products Today for Success Tomorrow. Chichester: John Wiley & Sons.
• Hollins, B., and Hollins, G. (1991). Total Design: Managing the design process in the service sector. Pitman.
• Moggridge, B. (2006). Designing Interactions. Cambridge: MIT Press.
• Norman, D.A. (2003). Emotional Design: Why we love (or hate) everyday things. New York: Basic Books.
• Norman, D.A. (1999). The Design of Everyday Things. 2nd ed. New York: Basic Books.
• North, D.C. (2005). Understanding the process of economic change. Princeton: University Press.
• Papanek, V. J. (1971). Design for the Real World: Human Ecology and Social Change. London: Thames and Hudson.
• Parker, S., and Heapy, J. (2006). Journey to the Interface: How public service design can connect users to reform. London: Demos.
• Pine, B. J., and Gilmore, J. H. (1999). The Experience Economy: Work is theatre and every business a stage. Boston: Harvard Business School Press.
• Press, M., and Cooper, R. (2003). The Design Experience: The role of design and designers in the 21st Century. Ashgate: Aldershot.
• Ray, P. H., and Anderson, S. R. (2000). The Cultural Creatives: How 50 people are changing the world. New York: Harmony books.
• Rees, F. (2008). Johann Gutenberg: Inventor of the Printing Press. Compass Point Books.
• Schmitt, H.B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Hoboken: John Wiley & Sons.
• Seddon, J. (2009). Systems thinking in the public sector. Triarchy Press
• Standage, T. (1991). The Victorian Internet. Phoenix.
• Sterling, B. (2005). Shaping Things. Cambridge: MIT Press.
• Thackara, J. (2007). Dott 07: Wouldn’t it be great if… London: Belmont Press.
• Thackara, J. (2005). In the Bubble: Designing in a Complex world. London: MIT Press.
• Whiteley, N. (1994). Design for Society. Reaktion Books.

Articles:

• BBC News. (2007). Boy inundated with personal post. 26 January.
• Danby, D. (2004). Product-Service Scenarios for the Bright Green Future. February 24. WorldChanging.com.
• Dansk Design Centre. (2006). Service Design and Why it Matters to Business: Interview with Simona Maschi & Vinay Venkatraman. August 20.
• Davis, E. (2001). Experience Design and the Design of Experience.
• Capell, K. (2007). Can you measure design’s value? March 21. BusinessWeek.com
• Harkin, J. (2006). DFY – rise of the support economy. July 1. The Guardian.
• Hinman, R. (2007). Rachel Hinman in Conversation with Mark Jones, IDEO About Service Design. September 10. Adaptive Path.
• Horn, P. (2005). The New Discipline of Services Science. January 21. BusinessWeek.com.
• King, O. (2007). Serves Them Right. [pdf]. New Design Magazine. Issue 52. pp.22-25.
• McCullagh, K. (2007). Beware of Backlash: A rising tide of disaffection towards design. Core77.com.
• McCullagh, K. (2006). Creative Accounting. A New Design Magazine.
• McCullagh, K. (2006). Island Mentality. Blueprint Magazine.
• McCullagh, K. (2007). Riding the Flux: Design is changing in myriad ways. are you?
• McCullagh, K. (2007). Transformation Design. Blueprint Magazine.
• Rae, J. (2007). Seek the Magic with Service Prototypes. September 12. BusinessWeek.com.
• Rae, J., and Ogilvie, T. (2004). Services Are Different. ThinkSmart.com.
• Sawhney, M., Balasubamanian, S., and Krishnan, V. (2004). Creating growth with services. MIT Sloan Management Review Winter. pp. 34-42
• Sennholz, H. (2006). Another Industrial Revolution. Sennholz.com.
• Singh, D. (2006). Moments.
• Tocquer, G. (2007). The Meaning of Service Design. AdaptivePath.com
• Woudhuysen, J. (2005). The New Service Design. August 8. ITWeek.