Filed under: bigsociety, design studies, design thinking, made me think, master of design, people I like, reading and writing, Red Jotter Work, service design, servicedesign
This weekend I travelled down to London to be part of a festival at the South Bank Centre.
“This festival celebrates something we all have in common. Death is a subject we are fascinated by and fearful of; it is a favourite topic of all arts and all societies find rituals to deal with it. But most of us ordinary mortals find discussing it quite tricky – even though the more information we have about it, the easier it is to face. This weekend is not about morbidity, sentimentality or sensationalism. In fact it’s a weekend full of delight and humour. It’s about hearing the powerful stories and surprising facts from people who have had to sort out practically and emotionally how to face up to the greatest and most challenging of all certainties.”
Jude Kelly, OBE, Southbank Centre Artistic Director
Where to begin? I was utterly fascinated by every single person in the audience. I sat in audiences made up of every age, race and character. But why a death festival? Lemn Sissay, Associate Artist at the South Bank Centre, started to answer that question for me by reciting some of his poems. Invisible Kisses raised enormous applause and was the one that really touched me. He asked all of us why we don’t celebrate crying and where do we go to cry? Jude Kelly set the tone of the weekend by sharing the loss of her son to cot death, her openess was admirable and I really believed her when she talked about why she wanted to curate a festival of death in the first place.
What’s the one thing you’ll do before you die? People shared their new year’s resolutions, pledges and life-long dreams on a giant chalkboard as part of an on-going international project by artist Candy Chang. This was so simple yet so effective. I loved coming in on the Sunday to see it blank again and watch it filling up over the day. I was amazed by the range of statements on it – everything from ‘become a farmer’ to ‘loose weight’. This is a classic example of a what Snook call “generative design techniques” that are used to connect, innovate, make, tell and share. Generative tools must be useful and usable for all types of people and it doesn’t get much simpler than a blackboard. Tools like this provide a design language for everyone, designers as well as non-designers, to provoke imagination, stimulate ideas and stir emotions and Candy Chang is superb at creating them on a large scale.
Sam Winston created a pop-up registry office, commemorating the quarter of a million people who are born and die in the space of 12 hours around the world. I drew circles to represent my loved ones and register their names in writing. The reason this worked so well was the fact that unlike the blackboard it didn’t really have any emotions attached to it. I read a whole wall of names, but they were just names with no messages or personal anecdotes and that made it work. I liked that they focused on birth as well as death. Although projects similar to this sometimes feel a little self indulgent this one felt it was in the right place at the right time.
I went along to a death cafe, described as a “good old heart to heart and a nice slice of cake”. By a chance twitter meeting I discovered one of the girls who was sitting across wrote a detailed post about the experience ( we were advised the session was confidential but the post does give you a feel for what it was like ) I was intrigued by the funeral director who spends his time taking photographs of funeral shop fronts as they are so out-dated and in-humane. I think the concept of death cafe is brilliant and the idea of a pop up death cafe lends itself well to Start Up Street Stirling.
“Overall, the discussion was disjointed yet eye-opening. Even with my limited experience of death and loss I found it fascinating. Understandably, I don’t think it’s a subject most people want to dwell on all the time and I can imagine people thinking that it’s a strange way to spend an afternoon. However, in a forum such as this and made cheerier with tea and cake, there is no reason why we shouldn’t be more open and progressive about discussing a universal subject which remains something of a taboo in our society. Death Cafe has plans to branch out from their Hackney home and encourages people to hold their own meetings. So if you ever get the opportunity to attend one of these dark tea parties, I urge you to give it a try. You’ll be almost guaranteed to meet a weird and wonderful selection of people and it’ll certainly give you food for thought.”
‘Gone but not erased: Digital Death’ was led by PhD student Stacey Pitsillides, she talked to us about what happens to our data after we die. She is also involved in Digital Death Days - which I’m interested in too. I must admit I was disappointed in this session as a lot of questions were posed but no answers or alternative solutions were shown. I follow Stacey online and didn’t discover anything I didn’t know already but I think the questions she is asking are highly relevant. For example, do I need a will for my digital self ? Will all funeral homes follow the example of Conley Funeral Homes in Ireland who live stream funerals for relatives who can’t be there in person? Of course my data is part of my digital personality so I wonder how my family and ( offline ) friends would know who I love and respect in my online world? In the past when someone died their relatives sort out their home and all their belongings, now the same thing has to happen to our laptops and our i-phones? It’s a fascinating area and it looks like the place to be connected to around all this stuff is Digital Beyond . I wonder if Facebook and Twitter are thinking about formulating death policies?
Meghan O’Rourke talked to an audience about her memoir ‘The Long Goodbye’ which is a profound exploration of the nature of grieving. She wrote the book after her mother died from cancer at 55. I am in awe of her story and her openness. She talked about grief in a way I have never read about or heard before – so real and raw. The reality is that we don’t know how to behave when someone dies – no-one shows us or tells us – it is the one experience that unifies us and such an opportunity for connection – is a sympathy card the best we can do? Meghan talked about the work of Kevin Young and shared beautiful snippets of poetry that helped her face her grief. Isn’t it curious that our society is somewhat comfortable with mass grieving for people we don’t personally know but we find it so difficult to be open with bereaved people we do know. Meghan introduced me to the concept of anticipatory grief – something that happens when you are told a loved one only as a certain time to live. This also happens when loved ones are diagnosed with long term conditions as their families grieve the person they were before the disease.
Over one million people die by suicide every year, and there are an estimated 15 to 20 million attempted suicides every year worldwide. I went along to “Suicide – not waving or drowning” to listen to a panel of experts talk about the causes of suicide, the effects of suicide spots on local communities and how different cultures and religions view suicide. Film maker Jez Lewis showed us his film ‘Shed your tears and walk away’ and I was shocked to learn that the police and the NHS boycotted the showing of the film in the local area. I have read about the idea of suicide becoming infectious in The Tipping Point but watching this video reinforced the fact that the more people you know who have committed suicide the more it becomes an option – it becomes the norm. Statistics really matter when it comes to suicide mainly because they don’t reflect the truth – five people on Jez’s street had committed suicide yet the statictis didn’t show anything abnormal. Also, statistics don’t break down suicide by race or ethnicity which is important when 75% of those who commit suicide are men. The language around suicide is also topical because people find the word ‘committed’ offensive.
Rosetta Life presented a series of short films made with people with life-threatening illnesses about the things that matter most ; stories of cancer, self discovery and truth that go to the heart of pallIative care. They showed a wonderful film of a lady dancing with the hands of a man with a neurological disease. He told the camera “Movement keeps me in relationship” – there was something so powerful about these films around the intimacy of touch. It seems at the end of your life touch becomes a clinical thing but touch is so important. Touch and intimacy in health is an area I want to know more about as I think it could add so much value yet we shy away from it – even when we are healthy! I am looking forward to the book Cassie Robinson is curating,due to be published in Spring of this year, with 14 authors, discussing the practice and experience of intimacy and vulnerability in different aspects of our lives, and how empathy scales in public services. Death is surely one of the most intimate experiences and yet often happens in a clinical situation. We were shown an incredible film commissioned by Labour peer and political strategist Lord Philip Gould, who died in November 2011. There was a part of me that watched this thinking of the people who could never afford to have a film made or a story written about them before they die – yet so many probably could if they were shown how easy it was using flip cams, wordpress and the like.
This event was most definitely one of a kind. I met some fantastic people such as Dr John Troy from the Centre of Death and Society at The University of Bath , chaps from the service Tell Us Once, ladies from The Samaritans and the folks from Dying Matters. It was great to meet people who were enthusiastic and keen to listen to my ideas and share their stories and experiences.
I can’t wait to see what The SouthBank Centre are going to do next in the space and I really hope they step up to the mark in terms of doing something really worthwhile and meaningful. Jude Kelly shared a little of the feedback she had got so far – next time people want to talk about survivors guilt and accidental murder ( of course the latter evoked a reaction ) maybe by then someone will have developed a ‘Kill My Facebook’ app or death will have become a disease that is curable.
To give you an insight into the scale of the conversation, here are some figures from #deathfest.
“500 tweets generated 829,478 impressions, reaching an audience of 143,340 followers within the past 24 hours”
I can say with absolute confidence the Death Festival has made me think differently and taught me things about the world and myself. Now I feel it is my responsibility to share my experience with all of you and I want you all to ask yourself two questions:
1: What do you want done with your body when you die?
2: Have you told your next of kin?
Asking these questions can open us up to really human and loving conversation.
Snook are working with Cassie Robinson to determine how we go about making a difference in this space. This weekend’s conversations confirmed our thoughts around the massive need for people-centered thinking around end of life services. There are several areas in particular such as the transition between paediatric to adult care, the learning about death in education and the absolute basic need for practical information. There are also issues and problems around the role of intimacy in health and and how services are joined up, after all there is no shared languages or rituals. And of course it isn’t all about services or design, but the fundamental human nature of it and how we share that as a culture, letting go and making room for new.
The one theme that cropped up time and time again for me over this weekend was storytelling. The anecdotes tell the truth in suicide – statistics and numbers don’t tell the truth because we learn through stories. Every single thing death throws at you there is a story somewhere proving you can do it. There are stories about making or doing – where a 93 year old train driver tells you his life lesson is to fight for what you believe in.
We need to find a relaxed way to talk about the things that unite us. What about the relationship the media has with death? The way the Hebden Bridge suicides were reported was simple not acceptable! Designers might not think of themselves as a storytellers, but in many ways, they are. The success of a designers work is dependent upon how well we tell the story and narrative of our process to the world and this is just one example of where I think the skills of designers link up with this space. Are death services seen as public services? it would appear the answer is no – they are seen has either charitable or money-making with little in between.

Do you know people doing good work in this space? Do you have a story you would like to share? Do you want to join us in looking at death with curiosity? Send me an email at lauren (at) wearesnook (dot) com
Filed under: design thinking, people I like, Red Jotter Work, service design
A little sign of why things have been so quiet on redjotter – Snook is hiring! We are working on some great projects and growing our team! Find out more and share with your talented friends.
Filed under: design studies, design thinking, made me think, people I like, Red Jotter Work, service design, servicedesign
This is Edit for the 10th time around, but the for the first time in the beautiful and mysterious area of Røros. It is an old mining town so the theme of ‘Digging’ fits very well.
This conference was originally a computer conference for designers and illustrators, it has gradually changed over the years. Today, the conference aims to increase the understanding of visual communications and the role it plays in society. I am excited these guys are keen to explore Service Design at such an event.
Keetra Dean Dixon was first up, she calls herself an Experiential Choreographer and is the brains behind the fabulous hugging wall which I have experienced as a hugger and a huggee. Keetra challenges herself with ‘one-a-day’ projects which is something I attempted many times at University but never seemed to have the discipline for. I like the idea of pushing yourself to make something in 24hours and then share it. Listening to Keetra reminds me very much of my ambitions when I was at high school – I wanted to design products that would bring surprise and delight to people’s everyday. I must be honest and say that now I find this kind of work fairly self-indulgent. But it works and it’s beautiful and there will always be a place for it.
Marius Arnesen then talked about his journey of making a documentary about the Norwegian Army in Afghanistan. His talk was mainly made up of film footage and I will be honest and say it was very scary and shook me up a little. I am grateful for his bravery to show such footage to an audience mainly made up of traditional designers.
He talked about the reality of war. The fact is it’s not all action – it’s 99% eating, sleeping and waiting. I sensed from the audience that the link between this talk and design wasn’t clear. For me, the way Marius talked about going into this situation and having to become friends with the soldiers first echoed the way we design. It’s about real human to human trust and Maurice’s job is to get close to people.
Robert L. Peters shared many quotes that inspire him. One that stuck with me was the fact that 85% of what we know today comes through our eyes. For me, this reinforces the reality that designers see the world differently and can make thoughts, ideas and visions visible. I would have liked to see examples of what Robert has achieved by following quotes such as ‘think sideways’ and ‘aim high’ and I must be honest and say that I don’t think design is responsible for ‘creating the future world our children will live in’ . I think design is part of the solution, but many other fields and disciplines have a role to play.
It was then my turn to take to the stage and I have never before received such a spectacular introduction. Check out the video below starring Bård Brænde.
I talked about Snook and our vision for transforming the way public services are designed and delivered in Scotland. From conversations I’ve had with the organisers I know that socially motivated Service Design is very new in Norway . Thank you to everyone who talked to me afterwards and shared their inspirations and ideas with me following my talk.
Filed under: design studies, design thinking, made me think, master of design, people I like, Red Jotter Work, service design, servicedesign
All around the UK, Universities are welcoming their first year students through their doors – bright eyed, bushy tailed and facing a lifetime of debt, Mike Press is one of those chaps who sees it has his mission to fill them with passion and self-belief. He asked me to make a little video to give the students one piece of advice.
Here’s what you guys came up with…
What would your advice be?
Filed under: design studies, design thinking, made me think, Red Jotter Work, service design
It’s hardly a secret, but there are thousands of design students in the world. Advice and opportunities are everywhere. Education and learning are very very important to me. I used to think this was because I was a student myself, perhaps a little too close to it all – too tangled up in the education system to understand the bigger picture but now I realise it’s much more than that. It’s something that I care about very much and believe I can add value to.
In the past little while I have spent alot of time with students. I have had incredible conversations and been inspired. I have decided it’s time for me to draw some conclusions.
I am getting to explore many of my ideas at Snook through the creation of Matchable; a service that connects design students to the health and well being sector. I do work under the umbrella of The Studio Unbound; an initiative aiming to introduce students, graduates and educators to the creative power of social media. Last but not least, Making Service Sense; a service that makes sense of Service Design for students and educators, has been evolving over the last year.
I want to wrap all this knowledge and these connections up in something – I’m not quite sure what that something is but right now I am toying with the idea of creating an E-Course. This is mainly because many of the students who get in touch with me are dotted all over the world! It’s also because I don’t have the time or space to connect with all the young people who get in touch with me. I want to fix this.
Oh, and here is words of wisdom from Frank Chimero that moved me and I think they will move you too.
“Anonymous asked Frank Chimero: What advice would you give to a design student?
Design does not equal client work.
It’s hard to make purple work in a design. The things your teachers tell you in class are not gospel. You will get conflicting information. It means that both are wrong. Or both are true. This never stops. Most decisions are gray, and everything lives on a spectrum of correctness and suitability.
Look people in the eyes when you are talking or listening to them. The best teachers are the ones who treat their classrooms like a workplace, and the worst ones are the ones who treat their classroom like a classroom as we’ve come to expect it. Eat breakfast. Realize that you are learning a trade, so craft matters more than most say. Realize that design is also a liberal art. Quiet is always an option, even if everyone is yelling. Libraries are a good place. The books are free there, and it smells great.
If you can’t draw as well as someone, or use the software as well, or if you do not have as much money to buy supplies, or if you do not have access to the tools they have, beat them by being more thoughtful. Thoughtfulness is free and burns on time and empathy.
The best communicators are gift-givers.
Don’t become dependent on having other people pull it out of you while you’re in school. If you do, you’re hosed once you graduate. Keep two books on your nightstand at all times: one fiction, one non-fiction.
Buy lightly used. Patina is a pretty word, and a beautiful concept.
Develop a point of view. Think about what experiences you have that many others do not. Then, think of what experiences you have that almost everyone else has. Then, mix those two things and try to make someone cry or laugh or feel understood.
Design doesn’t have to sell. Although, that’s usually its job.
Think of every project as an opportunity to learn, but also an opportunity to teach. Univers is a great typeface and white usually works and grids are nice and usually necessary, but they’re not a style. Helvetica is nice too, but it won’t turn water to wine.
Take things away until you cry. Accept most things, and reject most of your initial ideas. Print it out, chop it up, put it back together. When you’re aimlessly pushing things around on a computer screen, print it out and push it around in real space. Change contexts when you’re stuck. Draw wrong-handed and upside down and backwards. Find a good seat outside.
Design is just a language, it’s not a message. If you say “retro” too much you will get hives and maybe die. Learn your design history. Know that design changes when technology changes, and its been that way since the 1400s. Adobe software never stops being frustrating. Learn to write, and not school-style writing. A text editor is a perfectly viable design tool. Graphic design has just as much to do with words as it does with pictures, and a lot of my favorite designers come to design from the world of words instead of the world of pictures.
If you meet a person who cares about the same obscure things you do, hold on to them for dear life. Sympathy is medicine.
Scissors are good, music is better, and mixed drinks with friends are best. Start brave and brash: you can always make things more conservative, but it’s hard to make things more radical. Edit yourself, but let someone else censor you. When you ride the bus, imagine that you are looking at everything from the point of view of someone else on the ride. If you walk, look up on the way there and down on the way back. Aesthetics are fleeting, the only things with longevity are ideas. Read Bringhurst and one of those novels they made you read in high school cover to cover every few years. (Of Mice and Men, To Kill a Mockingbird, The Great Gatsby.)
Stop trying to be cool: it is stifling.
Most important things happen at a table. Food, friends, discussion, ideas, work, peace talks, and war plans. It is okay to romanticize things a little bit every now and then: it gives you hope.
Everything is interesting to someone. That thing that you think is bad is probably just not for you. Be wary of minimalism as an aesthetic decision without cause. Simple is almost a dirty word now. Almost. Tools don’t matter very much, all you need is a sharp knife, but everyone has their own mise en place. If you need an analogy, use an animal. If you see a ladder in a piece of design or illustration, it means the deadline was short. Red, white, black, and gray always go together. Negative space. Size contrast. Directional contrast. Compositional foundations.
Success is generating an emotion. Failure is a million different things. Second-person writing is usually heavy-handed. All of this is too.
Seeking advice is addicting and can become a proxy for action. Giving it can also be addicting in a potentially pretentious, soul-rotting sort of way, and can replace experimenting because you think you know how things work. Be suspicious of lists, advice, and lists of advice.
Everyone is just making it up as they go along.
This about sums up everything I know.”
Should we do this? Together? Tell me what you think…
Filed under: design thinking, made me think, people I like, Red Jotter Work, service design
Whose health is it anyway? was the question posed by a panel of public health experts at the Aye Write festival.
“Glasgow has the record as ‘the sick man of Europe’, but has a reputation for innovative thinking about public health alongside community-driven models for change. What is the overall picture of public health in the city, and how can we best aid and support long-lasting and fundamental change both in individual attitudes and at the level of society?
‘Where is the Public in Public Health’ was part of the Reimagining Scotland series of discussions looking at issues and debates for Scotland’s future. Speakers were: Professor Phil Hanlon, Dept of Public Health, University of Glasgow; Fiona Crawford, Glasgow Centre for Population Health; Dr Gerry McCartney, NHS Health Scotland; Isabella Goldie, Mental Health Foundation Scotland. The event was chaired by Dr Rosie Ilett, Glasgow Centre for Population Health.”
The panel talked about inequality and the fact that people in Scotland are dying far too young. This is a true injustice and I commend the panel for being so blunt about it! Transport was a topic that cropped up several times – we need to work together to slow the traffic down both physically and metaphorically. I think we are all good at identifying what needs fixed but need to question why it is broken in the first place and focus on assets rather than new shiny solutions.
As you would expect mental health was also a topic of conversation. Niel talked about promoting positive mental health that considers social networks, self-esteem, social capital and our physical environment. A mentally healthy society will be an equal one and I think that requires lots of different thinking from society and citizens.
But there is hope! Phil Hanlon declared ‘let’s be innovative’ Of course things weren’t always this way and things can be different! Hear Hear!
The notion of community empowerment began to shine through towards the very end when a report by Shiela Bec ‘Good places, better health’ was brought up because of it’s approach. The research for this paper involved handing the citizens cameras instead of questionnaires – incredibly simply yet so powerful.
I left this event wondering whose job it is to change this stuff? Who is held responsible? and it seems Scotland thinks its much healthier than it actually is…
I respect Phil Hanlon for his unwavering optimism! ‘We will change and it’s so exciting’ I echo his advice to talk about vision and imagine a radically different Scotland. Of course, we could both be accused of being flippant but I believe we have to see this as an opportunity.
I would like to see this conversation continue in a more open way with members of the public in the room!
Filed under: design thinking, people I like, Red Jotter Work, service design
EDGE is happening tomorrow !
“These are exciting times for councils embarking on ambitious transformation programmes and the intensity of challenge lies in delivering excellence for customers while reducing costs.
Technology is changing service delivery fast, customers want more and different and will continue to do so. We need to be ready for the pace of change of the next ten years and how we will have to change the face of council services.
Our chosen speakers will demonstrate how they have used their vision, creative and innovative thinking to deliver excellence and efficiencies. This opportunity comes at a time where cost-efficient and effective outcomes are paramount.”
You can watch a little clip of me and the rest of the speakers here.
I am really looking forward to it and especially keen to hear Kevin Winkler from New York Public Library speak!
I can’t wait to talk about a game Snook are working on around rethinking the future of libraries; a facilitators toolkit to co-design ideas for the future of libraries with people who run the service, specialists and the general public…
Hat tip to Mike McLean for putting me in touch with Liz. You will be able to follow tweets on the day.
Filed under: design studies, design thinking, made me think, master of design, service design
Four hours on the train, one Snook pie and 30 blog posts later… I want to share my experience of visiting Duncan of Jordanstone last week with all of you dear readers.
It all started with Jonathan Baldwin who is one of a kind. If you don’t follow him on twitter. Do it. If you don’t see the value of design. Ask him. The highlight of my trip was spending time with my old tutors ; Hazel, Mike, Jonathan and Fraser. Thank you for believing in me!
Jonathan invited me to talk to all second year design students about my experience of graduating and what I do now. For me the Fulton building held memories of miserable mornings studying engineering there so it was a poignant moment to see the room filled with students from textiles, jewellery, graphic design, product design, interactive media design and interior and environmental design.
I’m not going to write about what I talked about because what’s really valuable is how the students have interpreted what I said. All the posts are here ( in no particular order ) I have never had this amount of detailed feedback so thank you!! I am fascinated by how students from different disciplines interpret Service Design and it’s relevance to their craft!
- Judy Scott, a Textile Designer
- A textiles student Quacking Design Ideas.
- Louise Barrie, a Graphic Designer
- Laura, a Textile Designer
- Laura Whyte, a Textile Designer
- Sarah Drain, a Textile Designer
- Jordan Linton, a Textile Designer
- Katy B , a Texile Designer
- Rosalind Crawford, a Textile Designer
- Patricia, a Jeweller
- Esther Jane, an Interior and Environmental Designer
- TT Finaly
- Kirsten Manzi, a Jeweller
- Ross Crawford, an Interior and Environmental Designer
- Christina Davis, an Interior and Environmental Designer
- Helen Sawyer, a Textile Designer
- Anna, a Textile Designer
- Lucy Robertson, a Textile Designer
- Shona Cairns, an Interior and Environmental Designer
- Joanne White, a Textile Designer
- Andrew, a Graphic Designer
- Findogblog
- Davey, a Graphic Designer
- Holly Edwards , an Interior and Environmental Designer
- Lyseny Mac Guire,a Textile Designer
- Jennifer, a Graphic Designer
- Sonia Angus, an Interior and Environmental Designer
- Jenny, a Textile Designer
Graduation is only a concept. In real life every day you graduate. Graduation is a process that goes on until the last day of your life. If you can grasp that, you’ll make a difference = Arie Pencovic
Filed under: design thinking, people I like, Red Jotter Work, service design | Tags: codesign, coproduction, manchester
Last month at Co Prod, Snook invited conference attendees to explore our ‘Coproduction Crusade’ in search of a rigorous process. The title itself was tongue in cheek but we wanted to show real examples along a timeline of projects, skills, techniques and activities we had undertaken to suggest how design and coproduction can be done.
Using a designed board game, we led participants through different stages of the ‘coproduction process’. We produced ‘factoids’ outlining key issues affects communities. Crime, health, employment were amongst the headers we used to think about how a community could co-produce solutions to solve social issues.
Inside the ‘co-design’ goody bags were key assets; families, buildings, resources, teenagers, local businessmen etc. The challenge was solve the social issue through co-production focusing on the communities key assets.
This was an exercise in visualising how coproduction might look/be done. It was also an exercise in participants being able to understand the small ‘d’ of design and the value of it. Peter Gorb once said,
“People can’t understand the design process because they can’t see it.”
Perhaps this is the same with coproduction. By using designed character cards, pathways on a board and visuals of areas participants in the crusade were able to SEE their process. We captured it visually, in the form of a storyboard. One participant discussed the power of the way we worked together:
“We talk and talk about this until we are blue in the face, but you have just brought to life a story around what we were discussing and made it tangible. You could make an action plan out of that right now for a new project.”
One participant commented on the value of design;
“It’s all about visualisation and prototyping. Those are the two things that set design apart from other disciplines.”
The day ended with David Boyle reminding the audience there is no silver bullet or magic pill for this stuff, we don’t have the answers but Snook does have a ‘co-production crusade’ that brings the process to life … hopefully a step in the right direction.
Filed under: design thinking, people I like, Red Jotter Work, service design | Tags: young scot
What is the Truth about Youth in Glasgow? This is the question Young Scot are tackling through The Patter ! I went along to the launch last weekend to meet the team and the young people who are going to make this happen.
‘Hoodie-wearing, disrespectful, uninterested, ignorant, anti-social delinquents. Does that sound like you? Thought not! But far too often these days others seem to talk about young people in these ways. And we want it to stop.
“Truth About Youth” is a brand new project run by Young Scot which will challenge negative perceptions about young people in Glasgow. The Co-operative Foundation are working with seven charities in cities across the UK to deliver programmes aimed at changing these prejudiced opinions, by supporting young people to work with adults, the media and the wider community. And Young Scot is implementing the project in Glasgow.”
Truth About Youth will give young people a platform from which to show the positive influence they are having in their communities. The project will do this in three ways.
• A training programme will see young people delivering workshops to people from different generations to effectively challenge existing negative perceptions of young people.
• An online blogging website will also be set up and a group of people, young and old, will openly and honestly discuss the key issues that affect you.
• And thirdly, young people will have the chance to work with the media to help communicate the positive messages of the project to the wider public and challenge the existing views that all young people are involved in crime, violence, alcohol, drugs misuse, etc.
The team are also inviting guest bloggers to be part of the initiative and I am proud to be the very first one…read more here.
Let’s hope The Patter can help ‘make it cool to contribute to society’ ! Really looking forward to meeting the rest of the bloggers at the Patter’s Studio Unbound session. Great stuff!
Filed under: bigsociety, design thinking, made me think, people I like, Red Jotter Work, service design, servicedesign
Politics just got more interesting! The BIG Event was the CSPP All-Party-No-Party Conference in Edinburgh.
I sat in the front rows of the “Have direct elections got the x factor?” session, where the main questions being asked were around the election of a civil leaders and the election of police commissioners. The feedback from the panel suggested the coalition and Eric Pickles are a bit confused about these issues claiming “our public government is rubbish at experimenting”.
“City Mayors, elected Health Boards, Police Commissioners – do they have the X Factor? Ex English mayor, top legal brain and elected health board head, face the judges in the live final – will they convince respected academics and political commentators, Richard Kerley and John Curtice?”
Aiden Rave, previously an elected mayor, now the MP for Doncaster North – talked about his experience of being an elected Mayor in Doncaster, where he had tremendous accountability but very little responsibility. This led to people falling out with politics in Doncaster. His learnings from this experience were:
1. You don’t get transformative change happening by bolting something onto an existing structure that it wasn’t made for
2. For these elections to work you need to change accountability at local level
3. Other roles subject to election too for this way of doing things to have the impact we want it to have
His message to the audience was to take local government back to first principles and I was delighted by his optimistic outlook that now is a better time than any for true innovation.
The group questioned the role of the back bencher. Supposedly, they have nothing to do and they are bored so they do fairly pointless things…I’d been keen to hear you comments on this topic as I have never met a back bencher before :)
Richard ended on a really powerful phrase that got me thinking: ‘Power is never given , it is taken’
I think the question we should be asking is : are local mayors a step in the right direction for a renewal for local democracy?
Tom Haplin from SACRO was up next, Tom started out as a young divisional commander in Mary Hill ( where I was last week when I got a lift to my meeting from the train station staff )
Tom began is talk by referencing the Holocaust ; a time when police and politicians wore the same outfit ( literally ) and had the same power. He spoke of the real dangers that present themselves when politics interferes in operational control in policing. Let’s make sure we learn lessons from history!
So what do the police think about electing police commissioners? The LGA claim it will add £50 million to running a policing board and ACPO claim it will add £100 million over a 4 year period to run a police authority.
Tom also voiced a fear that people will focus on personality when electing these members therefore the quality of service may be compromised.
Keith Geddes took to the stage, a fellow Scot who put himself forward to be elected for the Fife health board. He began by talking about the birth of the NHS, when the British Medical Association called the concept of the NHS fascist.
62 people in Fife bid to be elected for this position and each of them got 250 words each to sell themselves to a community of 400,000 people. Some of them got an advert in local paper, leaflets and a facebook group. The reality for most of the candidates was a small booklet containing 62 paragraphs of 250 words each. It was uninviting and tedious. It got posted through every citizen’s letter box
The moral of his story was: what matters is where your name is in the alphabet! Not what you said or did but what your second name was? The chosen candidates had surnames beginning with ‘A’ or ‘W’. I’ll let you work out the rest…
So why do we want to elect policing and health? What has made us feel this way? Will they improve societal impact? Surely, this will only work if people participate?
Questions from the audience:
Can Scotland afford more democracy – yes!!
Can elected members be removed? no – only if they are given a prison sentence
Is there a public appetite for this? – yes!!
Will this way of doing things increase equality? Will people disadvantaged from being part of this process now be involved? Where did this debate come from? Is this all a plot from the big bad government to distance responsibility?
Will this help people re-engage with politics? Surely, the past has shown us that new forms of elections do not insure participation.
( hat tip to alex stobart for pointing me in the direction of this event and as the pic would suggest the big event was severely lacking in ladies!! )
What do you think the answer is?
Filed under: bigsociety, design thinking, made me think, people I like, Red Jotter Work, service design | Tags: mypolice, scottish government, snook
This week I was invited to a meeting led by The Scottish Government focused on “The Government’s Vision for Scotland”. The meeting was held in my home town, Kilmarnock, a part of Ayrshire that is no stranger to the devastating effects of a declining economy.
The First Minister, Alex Salmond, kicked off by reminding us that Scottish Government is not just about Edinburgh, it’s about allowing all Scottish citizens to flourish. He also revealed a rather brilliant new stat that East Ayrshire is number one in the world for producing school dinners from local produce! Very few members of the audience got the chance to speak to the panel…
“I would like to put this to the First Minister and The Minister of Justice Kenny MacAskill… you have both mentioned the idea of protecting front line police and crime being at its lowest for 32 years. These facts are undoubtedly a great achievement but there is no getting away from the reality that despite these figures, confidence in the police is also very low.
The work we do at MyPolice is all about making the police accountable and accessible through an online feedback tool. My business represents a new breed of Scot who wants to empower the people of Scotland to transform their own public services. I would like to talk to you both about how we can pull our networks together to make that happen.”
…and we did talk, and we are going to make it happen.
Filed under: amsterdam adventure, design thinking, made me think, reading and writing, Red Jotter Work | Tags: birthday, design, experience, redjotter, service design
Redjotter is two today!
This post I wrote two years ago was where it all began. ( hat tip and a smile to Arne ) this year has been pretty hectic ; completed my Masters degree, started up two companies, moved into a new flat in Glasgow, spoke to alot of policemen and went through a pot of red nail varnish … but it’s the people who read what I write, support me and inspire me everyday that make all this possible so thank you very much and here’s to another year of redjotter! Bigger and better!
Filed under: design thinking, made me think, people I like, Red Jotter Work, service design, servicedesign | Tags: design thinking, Lauren Currie, service design, servicedesign hub, Suze Ingram
Yesterday I had the absolute pleasure of being interviewed by the lovely Suze Ingram ; a user-experience designer, founder of Service Design Hub in Australia and a big thinker.
You can find out more about the hub and follow Suze on twitter. Yet another inspiring conversation with someone who is sowing the seeds of service design in their own country where it is still unknown and unfamiliar.
Thank you Suze for a great conversation and I am sending you smiles from one side of the world to the other.

















































