Redjotter


Death: A Festival for the Living by redjotter

This weekend I travelled down to London to be part of a festival at the South Bank Centre. 

“This festival celebrates something we all have in common. Death is a subject we are fascinated by and fearful of; it is a favourite topic of all arts and all societies find rituals to deal with it. But most of us ordinary mortals find discussing it quite tricky – even though the more information we have about it, the easier it is to face. This weekend is not about morbidity, sentimentality or sensationalism. In fact it’s a weekend full of delight and humour. It’s about hearing the powerful stories and surprising facts from people who have had to sort out practically and emotionally how to face up to the greatest and most challenging of all certainties.”

Jude Kelly, OBE, Southbank Centre Artistic Director

Where to begin? I was utterly fascinated by every single person in the audience. I sat in audiences made up of every age, race and character. But why a death festival? Lemn Sissay, Associate Artist at the South Bank Centre, started to answer that question for me by reciting some of his poems. Invisible Kisses  raised enormous applause and was the one that really touched me.  He asked all of us why we don’t celebrate crying and where do we go to cry? Jude Kelly set the tone of the weekend by sharing the loss of her son to cot death, her openess was admirable and I really believed her when she talked about why she wanted to curate a festival of death in the first place.

What’s the one thing you’ll do before you die? People shared their new year’s resolutions, pledges and life-long dreams on a giant chalkboard as part of an on-going international project by artist Candy Chang.  This was so simple yet so effective. I loved coming in on the Sunday to see it blank again and watch it filling up over the day. I was amazed by the range of statements on it – everything from ‘become a farmer’ to ‘loose weight’. This is a classic example of a what Snook call “generative design techniques” that are used to connect, innovate, make, tell and share. Generative tools must be useful and usable for all types of people and it doesn’t get much simpler than a blackboard. Tools like this provide a design language for everyone, designers as well as non-designers, to provoke imagination, stimulate ideas and stir emotions and Candy Chang is superb at creating them on a large scale.

Sam Winston created a pop-up registry office, commemorating the quarter of a million people who are born and die in the space of 12 hours around the world. I drew circles to represent my loved ones and register their names in writing. The reason this worked so well was the fact that unlike the blackboard it didn’t really have any emotions attached to it. I read a whole wall of names, but they were just names with no messages or personal anecdotes and that made it work. I liked that they focused on birth as well as death. Although projects similar to this sometimes feel a little self indulgent this one felt it was in the right place at the right time.

I went along to a death cafe, described as a “good old heart to heart and a nice slice of cake”. By a chance twitter meeting I discovered one of the girls who was sitting across wrote a detailed post about the experience ( we were advised the session was confidential but the post does give you a feel for what it was like ) I was intrigued by the funeral director who spends his time taking photographs of funeral shop fronts as they are so out-dated and in-humane. I think the concept of death cafe is brilliant and the idea of a pop up death cafe lends itself well to Start Up Street Stirling.

“Overall, the discussion was disjointed yet eye-opening. Even with my limited experience of death and loss I found it fascinating. Understandably, I don’t think it’s a subject most people want to dwell on all the time and I can imagine people thinking that it’s a strange way to spend an afternoon. However, in a forum such as this and made cheerier with tea and cake, there is no reason why we shouldn’t be more open and progressive about discussing  a universal subject which remains something of a taboo in our society. Death Cafe has plans to branch out from their Hackney home and encourages people to hold their own meetings. So if you ever get the opportunity to attend one of these dark tea parties, I urge you to give it a try. You’ll be almost guaranteed to meet a weird and wonderful selection of people and it’ll certainly give you food for thought.”

‘Gone but not erased: Digital Death’ was led by PhD student Stacey Pitsillides, she talked to us about what happens to our data after we die. She is also involved in Digital Death Days - which I’m interested in too. I must admit I was disappointed in this session as a lot of questions were posed but no answers or alternative solutions were shown. I follow Stacey online and didn’t discover anything I didn’t know already but I think the questions she is asking are highly relevant. For example, do I need a will for my digital self ?  Will all funeral homes follow the example of Conley Funeral Homes in Ireland who live stream funerals for relatives who can’t be there in person?  Of course my data is part of my digital personality so I wonder how my family and ( offline )  friends would know who I love and respect in my online world? In the past when someone died their relatives sort out their home and all their belongings, now the same thing has to happen to our laptops and our i-phones? It’s a fascinating area and it looks like the place to be connected to around all this stuff is Digital Beyond . I wonder if Facebook and Twitter are thinking about formulating death policies?


Meghan O’Rourke talked to an audience about her memoir ‘The Long Goodbye’ which is a profound exploration of the nature of grieving. She wrote the book after her mother died from cancer at 55. I am in awe of her story and her openness. She talked about grief in a way I have never read about or heard before – so real and raw. The reality is that we don’t know how to behave when someone dies – no-one shows us or tells us – it is the one experience that unifies us and such an opportunity for connection – is a sympathy card the best we can do? Meghan talked about the work of Kevin Young and shared beautiful snippets of poetry that helped her face her grief. Isn’t it curious that our society is somewhat comfortable with mass grieving for people we don’t personally know but we find it so difficult to be open with bereaved people we do know.  Meghan introduced me to the concept of anticipatory grief – something that happens when you are told a loved one only as a certain time to live. This also happens when loved ones are diagnosed with long term conditions as their families grieve the person they were before the disease.

Over one million people die by suicide every year, and there are an estimated 15 to 20 million attempted suicides every year worldwide. I went along to “Suicide – not waving or drowning” to listen to a panel of experts talk about the causes of suicide, the effects of suicide spots on local communities and how different cultures and religions view suicide.  Film maker Jez Lewis showed us his film ‘Shed your tears and walk away’ and I was shocked to learn that the police and the NHS boycotted the showing of the film in the local area. I have read about the idea of suicide becoming infectious in The Tipping Point but watching this video reinforced the fact that the more people you know who have committed suicide the more it becomes an option – it becomes the norm. Statistics really matter when it comes to suicide mainly because they don’t reflect the truth – five people on Jez’s street had committed suicide yet the statictis didn’t show anything abnormal. Also, statistics don’t break down suicide by race or ethnicity which is important when 75% of those who commit suicide are men.  The language around suicide is also topical because people find the word ‘committed’ offensive.

Rosetta Life  presented a series of short films made with people with life-threatening illnesses about the things that matter most ; stories of cancer, self discovery and truth that go to the heart of pallIative care.  They showed a wonderful film of a lady dancing with the hands of a man with a neurological disease. He told the camera “Movement keeps me in relationship” – there was something so powerful about these films around the intimacy of touch. It seems at the end of your life touch becomes a clinical thing but touch is so important. Touch and intimacy in health is an area I want to know more about as I think it could add so much value yet we shy away from it – even when we are healthy! I am looking forward to the book Cassie Robinson is curating,due to be published in Spring of this year, with 14 authors, discussing the practice and experience of intimacy and vulnerability in different aspects of our lives, and how empathy scales in public services. Death is surely one of the most intimate experiences and yet often happens in a clinical situation.  We were shown an incredible film commissioned by Labour peer and political strategist Lord Philip Gould, who died in November 2011. There was a part of me that watched this thinking of the people who could never afford to have a film made or a story written about them before they die – yet so many probably could if they were shown how easy it was using flip cams, wordpress and the like.

This event was most definitely one of a kind. I met some fantastic people such as Dr John Troy from the Centre of Death and Society at The University of Bath , chaps from the service Tell Us Once, ladies from The Samaritans and the folks from Dying Matters. It was great to meet people who were enthusiastic and keen to listen to my ideas and share their stories and experiences.

I can’t wait to see what The SouthBank Centre are going to do next in the space and I really hope they step up to the mark in terms of doing something really worthwhile and meaningful. Jude Kelly shared a little of the feedback she had got so far – next time people want to talk about survivors guilt and accidental murder ( of course the latter evoked a reaction ) maybe by then someone will have developed a ‘Kill My Facebook’ app or death will have become a disease that is curable.

To give you an insight into the scale of the conversation, here are some figures from #deathfest.

“500 tweets generated 829,478 impressions, reaching an audience of 143,340 followers within the past 24 hours”

I can say with absolute confidence the Death Festival has made me think differently and taught me things about the world and myself. Now I feel it is my responsibility to share my experience with all of you and I want you all to ask yourself two questions:

1: What do you want done with your body when you die?

2: Have you told your next of kin?

Asking these questions can open us up to really human and loving conversation.

Snook are working with Cassie Robinson to determine how we go about  making a difference in this space. This weekend’s conversations confirmed our thoughts around the massive need for people-centered thinking around end of life services. There are several areas in particular such as the transition between paediatric to adult care, the learning about death in education and the absolute basic need for practical information. There are also issues and problems around the role of intimacy in health and and how services are joined up, after all there is no shared languages or rituals. And of course it isn’t all about services or design, but the fundamental human nature of it and how we share that as a culture, letting go and making room for new.

The one theme that cropped up time and time again for me over this weekend was storytelling. The anecdotes tell the truth in suicide – statistics and numbers don’t tell the truth because we learn through stories. Every single thing death throws at you there is a story somewhere proving you can do it. There are stories about making or doing – where a 93 year old train driver tells you his life lesson is to fight for what you believe in.

We need to find a relaxed way to talk about the things that unite us. What about the relationship the media has with death? The way the Hebden Bridge suicides were reported was simple not acceptable! Designers might not think of themselves as a storytellers, but in many ways, they are. The success of a designers work is dependent upon how well we tell the story and narrative of our process to the world and this is just one example of where I think the skills of designers link up with this space. Are death services seen as public services? it would appear the answer is no – they are seen has either charitable or money-making with little in between.

Do you know people doing good work in this space? Do you have a story you would like to share? Do you want to join us in looking at death with curiosity? Send me an email at lauren (at) wearesnook (dot) com



Edit 2011: dig by redjotter

This is Edit for the 10th time around, but the for the first time in the beautiful and mysterious area of Røros. It is an old mining town so the theme of ‘Digging’ fits very well.

This conference was originally a computer conference for designers and illustrators, it has gradually changed over the years. Today, the conference aims to increase the understanding of visual communications and the role it plays in society. I am excited these guys are keen to explore Service Design at such an event.

Keetra Dean Dixon was first up, she calls herself an Experiential Choreographer and is the brains behind the fabulous hugging wall which I have experienced as a hugger and a huggee. Keetra challenges herself with ‘one-a-day’ projects which is something I attempted many times at University but never seemed to have the discipline for. I like the idea of pushing yourself to make something in 24hours and then share it. Listening to Keetra reminds me very much of my ambitions when I was at high school – I wanted to design products that would bring surprise and delight to people’s everyday. I must be honest and say that now I find this kind of work fairly self-indulgent. But it works and it’s beautiful and there will always be a place for it.

Marius Arnesen then talked about his journey of making a documentary about the Norwegian Army in Afghanistan. His talk was mainly made up of film footage and I will be honest and say it was very scary and shook me up a little. I am grateful for his bravery to show such footage to an audience mainly made up of traditional designers.

He talked about the reality of war. The fact is it’s not all action – it’s 99% eating, sleeping and waiting. I sensed from the audience that the link between this talk and design wasn’t clear. For me, the way Marius talked about going into this situation and having to become friends with the soldiers first echoed the way we design. It’s about real human to human trust and Maurice’s job is to get close to people.

Robert L. Peters shared many quotes that inspire him. One that stuck with me was the fact that 85% of what we know today comes through our eyes. For me, this reinforces the reality that designers see the world differently and can make thoughts, ideas and visions visible. I would have liked to see examples of what Robert has achieved by following quotes such as ‘think sideways’ and ‘aim high’ and I must be honest and say that I don’t think design is responsible for ‘creating the future world our children will live in’ . I think design is part of the solution, but many other fields and disciplines have a role to play.

It was then my turn to take to the stage and I have never before received such a spectacular introduction. Check out the video below starring Bård Brænde.

I talked about Snook and our vision for transforming the way public services are designed and delivered in Scotland. From conversations I’ve had with the organisers I know that socially motivated Service Design is very new in Norway . Thank you to everyone who talked to me afterwards and shared their inspirations and ideas with me following my talk.

Thank you to the team at Edit2011 for keeping me cosy and inviting me to part of your event.


My advice to all art school students by redjotter

All around the UK, Universities are welcoming their first year students through their doors – bright eyed, bushy tailed and facing a lifetime of debt, Mike Press is one of those chaps who sees it has his mission to fill them with passion and self-belief. He asked me to make a little video to give the students one piece of advice.

Here’s what you guys came up with…

What would your advice be?



Dear design students by redjotter

It’s hardly a secret, but there are thousands of design students in the world.  Advice and opportunities are everywhere. Education and learning are very very important to me. I used to think this was because I was a student myself, perhaps a little too close to it all – too tangled up in the education system to understand the bigger picture but now I realise it’s much more than that. It’s something that I care about very much and believe I can add value to.

In the past little while I have spent alot of time with students. I have had incredible conversations and been inspired. I have decided it’s time for me to draw some conclusions.

I am getting to explore many of my ideas at Snook through the creation of Matchable; a service that connects design students to the health and well being sector. I do work under the umbrella of The Studio Unbound; an initiative aiming to introduce students, graduates and educators to the creative power of social media. Last but not least, Making Service Sense; a service that makes sense of Service Design for students and educators, has been evolving over the last year.

I want to wrap all this knowledge and these connections up in something – I’m not quite sure what that something is but right now I am toying with the idea of creating an E-Course. This is mainly because many of the students who get in touch with me are dotted all over the world! It’s also because I don’t have the time or space to connect with all the young people who get in touch with me. I want to fix this.

I am envisioning a ‘work at your own pace’ e-course. There would be no due dates or expiration times. So I’m putting my idea out there and I would like your feedback. Would you sign up for this course? Would you pay for it? What would you want to learn?  Tell me.

Oh, and here is words of wisdom from Frank Chimero that moved me and I think they will move you too.

Good advice from Hello Jenuine

Good advice from Hello Jenuine

“Anonymous asked Frank Chimero: What advice would you give to a design student?

Design does not equal client work.

It’s hard to make purple work in a design. The things your teachers tell you in class are not gospel. You will get conflicting information. It means that both are wrong. Or both are true. This never stops. Most decisions are gray, and everything lives on a spectrum of correctness and suitability.

Look people in the eyes when you are talking or listening to them. The best teachers are the ones who treat their classrooms like a workplace, and the worst ones are the ones who treat their classroom like a classroom as we’ve come to expect it. Eat breakfast. Realize that you are learning a trade, so craft matters more than most say. Realize that design is also a liberal art. Quiet is always an option, even if everyone is yelling. Libraries are a good place. The books are free there, and it smells great.

If you can’t draw as well as someone, or use the software as well, or if you do not have as much money to buy supplies, or if you do not have access to the tools they have, beat them by being more thoughtful. Thoughtfulness is free and burns on time and empathy.

The best communicators are gift-givers.

Don’t become dependent on having other people pull it out of you while you’re in school. If you do, you’re hosed once you graduate. Keep two books on your nightstand at all times: one fiction, one non-fiction.

Buy lightly used. Patina is a pretty word, and a beautiful concept.

Develop a point of view. Think about what experiences you have that many others do not. Then, think of what experiences you have that almost everyone else has. Then, mix those two things and try to make someone cry or laugh or feel understood.

Design doesn’t have to sell. Although, that’s usually its job.

Think of every project as an opportunity to learn, but also an opportunity to teach. Univers is a great typeface and white usually works and grids are nice and usually necessary, but they’re not a style. Helvetica is nice too, but it won’t turn water to wine.

Take things away until you cry. Accept most things, and reject most of your initial ideas. Print it out, chop it up, put it back together. When you’re aimlessly pushing things around on a computer screen, print it out and push it around in real space. Change contexts when you’re stuck. Draw wrong-handed and upside down and backwards. Find a good seat outside.

Design is just a language, it’s not a message. If you say “retro” too much you will get hives and maybe die. Learn your design history. Know that design changes when technology changes, and its been that way since the 1400s. Adobe software never stops being frustrating. Learn to write, and not school-style writing. A text editor is a perfectly viable design tool. Graphic design has just as much to do with words as it does with pictures, and a lot of my favorite designers come to design from the world of words instead of the world of pictures.

If you meet a person who cares about the same obscure things you do, hold on to them for dear life. Sympathy is medicine.

Scissors are good, music is better, and mixed drinks with friends are best. Start brave and brash: you can always make things more conservative, but it’s hard to make things more radical. Edit yourself, but let someone else censor you. When you ride the bus, imagine that you are looking at everything from the point of view of someone else on the ride. If you walk, look up on the way there and down on the way back. Aesthetics are fleeting, the only things with longevity are ideas. Read Bringhurst and one of those novels they made you read in high school cover to cover every few years. (Of Mice and Men, To Kill a Mockingbird, The Great Gatsby.)

Stop trying to be cool: it is stifling.

Most important things happen at a table. Food, friends, discussion, ideas, work, peace talks, and war plans. It is okay to romanticize things a little bit every now and then: it gives you hope.

Everything is interesting to someone. That thing that you think is bad is probably just not for you. Be wary of minimalism as an aesthetic decision without cause. Simple is almost a dirty word now. Almost. Tools don’t matter very much, all you need is a sharp knife, but everyone has their own mise en place. If you need an analogy, use an animal. If you see a ladder in a piece of design or illustration, it means the deadline was short. Red, white, black, and gray always go together. Negative space. Size contrast. Directional contrast. Compositional foundations.

Success is generating an emotion. Failure is a million different things. Second-person writing is usually heavy-handed. All of this is too.

Seeking advice is addicting and can become a proxy for action. Giving it can also be addicting in a potentially pretentious, soul-rotting sort of way, and can replace experimenting because you think you know how things work. Be suspicious of lists, advice, and lists of advice.

Everyone is just making it up as they go along.

This about sums up everything I know.”

Should we do this? Together? Tell me what you think…



Graduation is only a concept. In real life every day you graduate. by redjotter
February 28, 2011, 7:59 am
Filed under: design studies, design thinking, made me think, master of design, service design

Four hours on the train, one Snook pie and 30 blog posts later… I want to share my experience of visiting Duncan of Jordanstone last week with all of you dear readers.

It all started with Jonathan Baldwin who is one of a kind. If you don’t follow him on twitter. Do it. If you don’t see the value of design. Ask him. The highlight of my trip was spending time with my old tutors ; Hazel, Mike, Jonathan and Fraser. Thank you for believing in me!

Jonathan invited me to talk to all second year design students about my experience of graduating and what I do now. For me the Fulton building held memories of miserable mornings studying engineering there so it was a poignant moment  to see the  room filled with students from textiles, jewellery, graphic design, product design, interactive media design and interior and environmental design.

Duncan of Jordanstone College of Art and Design

Duncan of Jordanstone College of Art and Design

I’m not going to write about what I talked about because what’s really valuable is how the students have interpreted what I said. All the posts are here ( in no particular order ) I have never had this amount of detailed feedback so thank you!! I am fascinated by how students from different disciplines interpret Service Design and it’s relevance to their craft!

Graduation is only a concept.  In real life every day you graduate.  Graduation is a process that goes on  until the last day of your life.  If you can grasp that, you’ll make a difference = Arie Pencovic



Let’s eat service design cake by redjotter

Snook hooked up with Richard Arnott ( also known as servicejunkie ) last time we were in London and we had a great conversation about interesting goings on in Bristol, Cornwall and other places far away from Glasgow.

Amidst my notes from our chat was a reminder to have a peek at some of the companies in Cornwall. I have followed Kathryn Woolf’s tweets for a while but had never explored the company she co-founded in Cornwall – Sea Communications.Their latest project looks great ;  New Work Cornwall aims to boost the skills of people in Cornwall & open doors to new job opportunities.

I am really curious about how we can visualise and simplify services and systems and I was inspired by this charming approach by the team at Sea Communications.

These models are the outcome of a co-design workshop:

“The best bit of the day for me was when all the children arrived after school and got busy drawing floor plans and making a community centre out of cake & sweets! This gave me an opportunity to talk to some of the mum’s about the idea of a community centre reward card / loyalty scheme which they thought would work really well. The basic idea being that residents could exchange volunteer time for points that they could cash in for things like cinema tickets, food, electrical goods, travel vouchers etc.”

You can see many more pics of the workshop here.

This finding inspired me to look back at the last time I worked this way during the creation of Making Service Sense. I made a Service Factory and really explored the notion of being ‘a service architect’ and all I remember is that it was genuinely fun.

It’s like art attack meets blueprinting … love it.



Studio Unbound VI by redjotter

This week Studio Unbound traveled  to Dundee to kick of our sixth session.

The show got off to a late start, but we were genuinely excited to be presenting to such a multitude of design disciplines. Sarah talked about networking, mindset and Mypolice...to name a few. I joined in via skype and focused on the difference between under grad and masters level and what my dissertation taught me.

We got a great reception, I was talking to the students on twitter and have captured their feedback and insights here. Sarah naturally focused on Service Design and Systems Thinking, we got a strong sense from the audience that these messages were suitable for all disciplines.

Sarah, being the lovely lass she is, went for coffee with some of the students afterwards and had great conversations about  Service Design as a discipline and a process. It has become an attractive and adaptable process at The University of Dundee , the students recognise it helps their own disciplines move into Social Design and designing co-creatively with people. We left Dundee more determined than ever to make Making Service Sense a reality…the students want it and need it!

We have been totally humbled by the response from the students and it makes us happy to hear them describe Sarah’s blog and Redjotter as very accessible and their main source of learning about Service Design.

Many of the audience didn’t know where to start to start with twitter, but we think we convinced them showing real examples of how twitter has changed our life! There was a good proportion of students already part of twitter although they admitted they don’t use it or know what to say. The ones who did use it said it had made them feel more confident !

We have had some amazing feedback from designer Lorri Smyth about the effect  Studio Unbound has had in the Textiles studio .

  • There have been lots of people joining Twitter who hadn’t used it before. Those who are a bit scared are receiving encouragement from others who have joined or have their own blogs already.
  • The other day some girls in my class set up a studio blog to discuss fundraising…we are working on other ways to use the blog ; to promote and network our year.
  • Inspired by the idea of Mypolice I began to wonder how as class rep I could use social media to facilitate better communications between staff and students. I am thinking of lots of ways to engage the class through the blog by writing articles and voting on polls etc to produce some positive action out of all the moans I hear!
  • Meanwhile we are working on our self motivated brief while the tutors are busy busy with the degree show. I proposed a series of peer led skills swap shops to extract and share the skills we have gathered as a class. People seem really up for it. I see the blog playing a part in this too.

You can follow their adventures here.

You can also read some brill feedback from Laura about her perspective as a jeweller on the session.

If you would like us to come and talk to your class or your students do get in touch !



THE END OF DESIGN by redjotter

The End of Design was the public lecture accompanying my recent Masters Exhibition.

“Modern design has run its course. The challenges of our age demands a new design; in place of designing for desire we should design for inclusion, understanding and real world problem solving. The power of design thinking presents us with new opportunities for the future.

As Scotland’s top rated institution for research design, the University of Dundee is uniquely placed to set out a new vision for the future of design. In this special lecture, Professors Tom Inns and Mike Press – both internationally acknowledged writers, researchers and broadcasters on design – provide a provocative and visionary of design in the 21st Century.

Evidence of this new design is seen in the work of this year’s graduating Masters of Design students. The lecture accompanies their masters exhibition, providing vital contexts and insights into their work. Together, the lecture and exhibition emphasise Dundee’s unique approach to the research and practice of design. “

Lasting around an hour this video is a deep insight into The Master of Design Course at Dundee and the work at our Masters exhibition. It is definitely one to watch for the students who have gotten in touch with me as they are considering applying for the course – and other Masters students who are embarking upon a design journey.

It should not be missed – design against crime | service design | co design | social design | transformation design | product design | interaction design | design for well being | design for disability | design thinking | design management | interdisciplinary…the list goes on….

more about “THE END OF DESIGN on Vimeo“, posted with vodpod

Tom, who was my project mentor, recently shared his archipelago of design at a workshop in London. Lauren Tan documented the day really well, in particular her insights from Toms model.



Bright ideas for dark times. by redjotter
November 18, 2008, 7:57 am
Filed under: design studies, reading and writing | Tags: , , ,

picture-51The Guardian team up with IDEO to tell us why now is the time for innovative thinking and innovation. They have also revamped their website.

This collaboration is an invaluable source for the first year Design Studies students! The students are writing an article exploring the role of design and critical thinking in repsonse to what is happening in the news (focusing on the Guardian on particular).



Breaking the cycle by redjotter
November 17, 2008, 7:49 pm
Filed under: design studies, made me think, master of design | Tags: , , , ,

Watch this:

I saw this Barnardo’s campaign on the news a few minutes ago. The comments already appearing on the YouTube show contrasting opinions. One comment read:
“This will eventually happen in UK if the problem doesn’t stop.”
Another anti-bullying viewer says:
“Barnardos success and support is based on its unwavering belief in every child, but there will be children watching these adverts who will feel scared and threatened by the generalised and misguided adult opinions unjustifiably being given a voice by Barnardos. Therefore we urge Barnardos to reconsider its decision to run this campaign”
Almost half of Scots believe that children behave like animals.  The recent work by Barnado’s is drawing this to the attention of the public.

More than 40% of adults questioned thought that youngsters were increasingly dangerous and beginning to behave like animals. A similar percentage thought children were increasingly dangerous both to each other and to adults.

This is very different from the reality that less than 1.5% of young people actually commit crime. The Scottish Crime and Victimisation Survey also shows that young people were more likely to be victims of personal crime compared to older people.

Martin Crewe from Barnardos Scotland said: “We’re not naive, we know that a small minority of young people do cause problems for their communities and what we are saying is lets address that. We’re not saying go easy on them. It’s only something like 1.5% of young people, lets get it in perspective, there’s a reality gap here. The vast majority of young people are positive contributors to society and that’s the debate we want to have.”

A survey taken by 393 youngsters, aged between 10 and 23 shows:

  • 44% said bad behaviour is encouraged when the media portrays their peers as misbehaving
  • 84% said young people get into trouble because of boredom
  • 88% said having more things to do and places to go might stop young people getting into trouble
  • 32% would go to friends for help if they were in trouble.
This info is from the Scotland Today website.
This scary reality is a huge challenge. We need to look through a lens that enables us to understand the every day lives of young children. I believe designers are a key part of the team needed to tackle this. This topic has taken over my head in a very short time…I am so keen for my Masters project to make a real difference to peoples lives. Maybe this is the opportunity I have been waiting for.
Visit the Barnado’s site to learn more about the campaign.



Fresh insight by redjotter
November 17, 2008, 4:02 pm
Filed under: design studies | Tags: , , , ,

I spent this morning exploring the ethnographic insights from first year students. After their introduction to ethnography last week, the class were asked to capture an insight over the weekend. After much discussion, Giorgio and I decided upon the best two entries.

This entry is from Design Studies student Gavin Borthwick. This photograph is impressive, the lighting has a remarkable effect.14698176_7c44839711

Gavin chose to look at the unusual tradition of using old newspaper as a wrapping/ packaging for chip shop foods.

“To notice something infront of your eyes is a process that can be processed in a very short period of time. Before your mind can begin analyzing information, it searches for anything that stands out or seems a little more unusual than anything else. In my case, the newspaper clipping used for the packaging for a deep fried food seems almost ridiculous. When the object or thought is identified, the unusualness of the item is emphasised until it cannot be taken to any further stage. As the newspaper is and has always been designed to present news and information to the reader, the connection between news and food is non existent. Although people may identify that they are recycling their paper goods and ‘saving the trees’, their is no reason to combine the overall idea together.”

This entry is from Design Studies student Douglas Wood. His insight concerned the traditional cooking pot. This conveys excellent use of text and imagery to vividly describe a product adaptation.

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“Not only a utensil for suitably cooking foodstuffs in but when next to a sink, a useful place to store cutlery waiting to be washed or if the pot is clean, a place to store clean cutlery needing to be dried and/or put away. One of the main reasons why the pot is used is because there is a lack of storage space in the kitchen area for the individual to put their cutlery and other utensils. This does however make more sense than leaving forks and knives etc lying about were someone could injure themselves. Some other uses for the pot (not shown) include a helmet or hat and a low value drum (both of these are mainly practiced by children).”

* All the photos of the Design studies class are published with the consent of the pupils concerned.

I am encouraging the students to use this space to have a conversation about the work above.

Consider this:

The application of critical thinking?

The portrayal of the ‘moment of noticing’?

The impact of photography?

The approach used to describe the insight?

How the two pieces of work differ?

Do you have a favourite?



Introducing Ethnography by redjotter
November 14, 2008, 2:37 pm
Filed under: design studies | Tags: , , , ,

Today I spent the morning introducing the first year product and media designers to Ethnography.We sent them off on a ‘quick and dirty’ task for thirty minutes to take a photograph or make a sketch of an observation.

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The key focus of today was the notion that observation sharpens our minds and lets us see what is happening; but it is the interpretation of the insight that is most important!

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This exercise was designed to encourage the students to be ‘visual listeners’ and think critically. The students have to produce a photograph and insight over the weekend; the best one will be posted on this blog!

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£1.6m for Designing Out Crime by redjotter
November 5, 2008, 9:12 pm
Filed under: design studies | Tags: ,

The Design Council, the Home Office and the Design and Technology Alliance have unveiled a major expansion of the Designing Out Crime initiative.

David Kester, chief executive of the Design Council, says, ‘Anticipating and preventing crime is a constant challenge, perhaps even more acute in a changing economic climate. That’s why we need to bring the best of our creative, technological and entrepreneurial talents together to find new solutions and stay ahead of the game.

picture-3This video explains Design Against Crime in 30 seconds.



What is design? by redjotter
November 4, 2008, 2:33 pm
Filed under: design studies, service design | Tags: , ,

The Design Council is asking “What is Design?”

“Service Design relies on input from several design disciplines at once.”

This is a true reliance for many disciplines; the boundaries between fields are merging. I wonder why they chose this phrase as the input for Service Design. I liked the use of the word ‘seamless’ – making experiences flow seamlessly is the ultimate goal for any service.

This simple and effective visual story relates to the workshop I was involved in with under-graduate students. It also asks the key question I chose to entitle the students brief : “Are you ready to change the world?”

Via Kate Andrews.



Keep posted by redjotter

Back to blogging after an unusual week with no laptop! During some quality family time I happily wrote a letter, received a letter and read a book :)

My London adventure was a great success. I was lucky enough to visit the ThinkPublic studio, and I have been invited to spend a month working for the team next April. I cannot wait to be part of such an exciting place; where lots of different people and ideas come together to make a real difference!

I have been invited to be a contributor to the Design Studies blog: a design news blog from the University of Dundee. The main author of this blog is my friend and mentor Jonathan Baldwin, a lecturer in Design,History, Theory and Practice as well as an expert on visual culture and design education.




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