Filed under: bigsociety, design studies, design thinking, made me think, master of design, people I like, reading and writing, Red Jotter Work, service design, servicedesign
This weekend I travelled down to London to be part of a festival at the South Bank Centre.
“This festival celebrates something we all have in common. Death is a subject we are fascinated by and fearful of; it is a favourite topic of all arts and all societies find rituals to deal with it. But most of us ordinary mortals find discussing it quite tricky – even though the more information we have about it, the easier it is to face. This weekend is not about morbidity, sentimentality or sensationalism. In fact it’s a weekend full of delight and humour. It’s about hearing the powerful stories and surprising facts from people who have had to sort out practically and emotionally how to face up to the greatest and most challenging of all certainties.”
Jude Kelly, OBE, Southbank Centre Artistic Director
Where to begin? I was utterly fascinated by every single person in the audience. I sat in audiences made up of every age, race and character. But why a death festival? Lemn Sissay, Associate Artist at the South Bank Centre, started to answer that question for me by reciting some of his poems. Invisible Kisses raised enormous applause and was the one that really touched me. He asked all of us why we don’t celebrate crying and where do we go to cry? Jude Kelly set the tone of the weekend by sharing the loss of her son to cot death, her openess was admirable and I really believed her when she talked about why she wanted to curate a festival of death in the first place.
What’s the one thing you’ll do before you die? People shared their new year’s resolutions, pledges and life-long dreams on a giant chalkboard as part of an on-going international project by artist Candy Chang. This was so simple yet so effective. I loved coming in on the Sunday to see it blank again and watch it filling up over the day. I was amazed by the range of statements on it – everything from ‘become a farmer’ to ‘loose weight’. This is a classic example of a what Snook call “generative design techniques” that are used to connect, innovate, make, tell and share. Generative tools must be useful and usable for all types of people and it doesn’t get much simpler than a blackboard. Tools like this provide a design language for everyone, designers as well as non-designers, to provoke imagination, stimulate ideas and stir emotions and Candy Chang is superb at creating them on a large scale.
Sam Winston created a pop-up registry office, commemorating the quarter of a million people who are born and die in the space of 12 hours around the world. I drew circles to represent my loved ones and register their names in writing. The reason this worked so well was the fact that unlike the blackboard it didn’t really have any emotions attached to it. I read a whole wall of names, but they were just names with no messages or personal anecdotes and that made it work. I liked that they focused on birth as well as death. Although projects similar to this sometimes feel a little self indulgent this one felt it was in the right place at the right time.
I went along to a death cafe, described as a “good old heart to heart and a nice slice of cake”. By a chance twitter meeting I discovered one of the girls who was sitting across wrote a detailed post about the experience ( we were advised the session was confidential but the post does give you a feel for what it was like ) I was intrigued by the funeral director who spends his time taking photographs of funeral shop fronts as they are so out-dated and in-humane. I think the concept of death cafe is brilliant and the idea of a pop up death cafe lends itself well to Start Up Street Stirling.
“Overall, the discussion was disjointed yet eye-opening. Even with my limited experience of death and loss I found it fascinating. Understandably, I don’t think it’s a subject most people want to dwell on all the time and I can imagine people thinking that it’s a strange way to spend an afternoon. However, in a forum such as this and made cheerier with tea and cake, there is no reason why we shouldn’t be more open and progressive about discussing a universal subject which remains something of a taboo in our society. Death Cafe has plans to branch out from their Hackney home and encourages people to hold their own meetings. So if you ever get the opportunity to attend one of these dark tea parties, I urge you to give it a try. You’ll be almost guaranteed to meet a weird and wonderful selection of people and it’ll certainly give you food for thought.”
‘Gone but not erased: Digital Death’ was led by PhD student Stacey Pitsillides, she talked to us about what happens to our data after we die. She is also involved in Digital Death Days - which I’m interested in too. I must admit I was disappointed in this session as a lot of questions were posed but no answers or alternative solutions were shown. I follow Stacey online and didn’t discover anything I didn’t know already but I think the questions she is asking are highly relevant. For example, do I need a will for my digital self ? Will all funeral homes follow the example of Conley Funeral Homes in Ireland who live stream funerals for relatives who can’t be there in person? Of course my data is part of my digital personality so I wonder how my family and ( offline ) friends would know who I love and respect in my online world? In the past when someone died their relatives sort out their home and all their belongings, now the same thing has to happen to our laptops and our i-phones? It’s a fascinating area and it looks like the place to be connected to around all this stuff is Digital Beyond . I wonder if Facebook and Twitter are thinking about formulating death policies?
Meghan O’Rourke talked to an audience about her memoir ‘The Long Goodbye’ which is a profound exploration of the nature of grieving. She wrote the book after her mother died from cancer at 55. I am in awe of her story and her openness. She talked about grief in a way I have never read about or heard before – so real and raw. The reality is that we don’t know how to behave when someone dies – no-one shows us or tells us – it is the one experience that unifies us and such an opportunity for connection – is a sympathy card the best we can do? Meghan talked about the work of Kevin Young and shared beautiful snippets of poetry that helped her face her grief. Isn’t it curious that our society is somewhat comfortable with mass grieving for people we don’t personally know but we find it so difficult to be open with bereaved people we do know. Meghan introduced me to the concept of anticipatory grief – something that happens when you are told a loved one only as a certain time to live. This also happens when loved ones are diagnosed with long term conditions as their families grieve the person they were before the disease.
Over one million people die by suicide every year, and there are an estimated 15 to 20 million attempted suicides every year worldwide. I went along to “Suicide – not waving or drowning” to listen to a panel of experts talk about the causes of suicide, the effects of suicide spots on local communities and how different cultures and religions view suicide. Film maker Jez Lewis showed us his film ‘Shed your tears and walk away’ and I was shocked to learn that the police and the NHS boycotted the showing of the film in the local area. I have read about the idea of suicide becoming infectious in The Tipping Point but watching this video reinforced the fact that the more people you know who have committed suicide the more it becomes an option – it becomes the norm. Statistics really matter when it comes to suicide mainly because they don’t reflect the truth – five people on Jez’s street had committed suicide yet the statictis didn’t show anything abnormal. Also, statistics don’t break down suicide by race or ethnicity which is important when 75% of those who commit suicide are men. The language around suicide is also topical because people find the word ‘committed’ offensive.
Rosetta Life presented a series of short films made with people with life-threatening illnesses about the things that matter most ; stories of cancer, self discovery and truth that go to the heart of pallIative care. They showed a wonderful film of a lady dancing with the hands of a man with a neurological disease. He told the camera “Movement keeps me in relationship” – there was something so powerful about these films around the intimacy of touch. It seems at the end of your life touch becomes a clinical thing but touch is so important. Touch and intimacy in health is an area I want to know more about as I think it could add so much value yet we shy away from it – even when we are healthy! I am looking forward to the book Cassie Robinson is curating,due to be published in Spring of this year, with 14 authors, discussing the practice and experience of intimacy and vulnerability in different aspects of our lives, and how empathy scales in public services. Death is surely one of the most intimate experiences and yet often happens in a clinical situation. We were shown an incredible film commissioned by Labour peer and political strategist Lord Philip Gould, who died in November 2011. There was a part of me that watched this thinking of the people who could never afford to have a film made or a story written about them before they die – yet so many probably could if they were shown how easy it was using flip cams, wordpress and the like.
This event was most definitely one of a kind. I met some fantastic people such as Dr John Troy from the Centre of Death and Society at The University of Bath , chaps from the service Tell Us Once, ladies from The Samaritans and the folks from Dying Matters. It was great to meet people who were enthusiastic and keen to listen to my ideas and share their stories and experiences.
I can’t wait to see what The SouthBank Centre are going to do next in the space and I really hope they step up to the mark in terms of doing something really worthwhile and meaningful. Jude Kelly shared a little of the feedback she had got so far – next time people want to talk about survivors guilt and accidental murder ( of course the latter evoked a reaction ) maybe by then someone will have developed a ‘Kill My Facebook’ app or death will have become a disease that is curable.
To give you an insight into the scale of the conversation, here are some figures from #deathfest.
“500 tweets generated 829,478 impressions, reaching an audience of 143,340 followers within the past 24 hours”
I can say with absolute confidence the Death Festival has made me think differently and taught me things about the world and myself. Now I feel it is my responsibility to share my experience with all of you and I want you all to ask yourself two questions:
1: What do you want done with your body when you die?
2: Have you told your next of kin?
Asking these questions can open us up to really human and loving conversation.
Snook are working with Cassie Robinson to determine how we go about making a difference in this space. This weekend’s conversations confirmed our thoughts around the massive need for people-centered thinking around end of life services. There are several areas in particular such as the transition between paediatric to adult care, the learning about death in education and the absolute basic need for practical information. There are also issues and problems around the role of intimacy in health and and how services are joined up, after all there is no shared languages or rituals. And of course it isn’t all about services or design, but the fundamental human nature of it and how we share that as a culture, letting go and making room for new.
The one theme that cropped up time and time again for me over this weekend was storytelling. The anecdotes tell the truth in suicide – statistics and numbers don’t tell the truth because we learn through stories. Every single thing death throws at you there is a story somewhere proving you can do it. There are stories about making or doing – where a 93 year old train driver tells you his life lesson is to fight for what you believe in.
We need to find a relaxed way to talk about the things that unite us. What about the relationship the media has with death? The way the Hebden Bridge suicides were reported was simple not acceptable! Designers might not think of themselves as a storytellers, but in many ways, they are. The success of a designers work is dependent upon how well we tell the story and narrative of our process to the world and this is just one example of where I think the skills of designers link up with this space. Are death services seen as public services? it would appear the answer is no – they are seen has either charitable or money-making with little in between.

Do you know people doing good work in this space? Do you have a story you would like to share? Do you want to join us in looking at death with curiosity? Send me an email at lauren (at) wearesnook (dot) com
Filed under: bigsociety, made me think, people I like, service design | Tags: community, glasgow, govan
The word ‘community’ is everywhere ; but I never truly sensed the meaning of the word until now.
On Wednesday evening ( the day the Spending Review was announced ) Sarah and I attended an event in Govan; a district in the southwestern part of the Glasgow – 2.5 miles west of Glasgow City Centre, on the south bank of the River Clyde.
The main speakers were Alastair McIntosh (author of ‘Soil and Soul’ and fellow of the Centre for Human Ecology) and Dr. Carol Craig (author of ‘the Tears that made the Clyde’, and Director of the Centre for Confidence and Wellbeing). The title of the event was ‘Celebrating the spirit in post-industrial communities’ and there was music and song from Tam McGarvey and Tartan Heather.
I sat next to Penny, a local metal smith as I listened to people of all ages and backgrounds discuss the rift between humans at a very deep level and the real root causes of social upheaval. The event came about because the Centre of Human Ecology has moved from Strathclyde University to the Pearce Institute building ; academia has embedded itself into a hard pressed community.
The audience were advised to begin a dialogue about seeking the truth about where we are and how we can fix the ‘brokenness’ ; the speakers requested honest, heart felt conversation.
Tam McGarvey taught me about Lady Pearce; the first person to get women into Glasgow University. Tom is from a brilliant initiative known as the Galgale trust
“People come to us with terrible social problems so we can teach them – it ends up with them teaching us about resilience, resourcefulness and spirit”
“Let’s make our own version of big society. We need to take responsibility for ourselves. Take control of situation , respect each other – we can do all this by being creative”
‘Freedom’ was mentioned throughout this evening ( nothing to do with Mel Gibson ! ) Alistair probed the audience to think about what ‘freedom’ means today, what ‘freedom’ means to the people in the room living on benefits for £48 a week, where their window to nature is their TV.
The most ancient texts ever written about Scotland are about freedom and bravery of being a human being. So what is happening in Glasgow? Why does Glasgow have such a high rate of violence and a lower life expectancy than some third world countries?
Let’s stand together. Punch above our weight. Don’t just stand back and let stuff happen to you. We may not have money but we have got each other…
Filed under: bigsociety, design thinking, made me think, people I like, Red Jotter Work, service design, servicedesign
Politics just got more interesting! The BIG Event was the CSPP All-Party-No-Party Conference in Edinburgh.
I sat in the front rows of the “Have direct elections got the x factor?” session, where the main questions being asked were around the election of a civil leaders and the election of police commissioners. The feedback from the panel suggested the coalition and Eric Pickles are a bit confused about these issues claiming “our public government is rubbish at experimenting”.
“City Mayors, elected Health Boards, Police Commissioners – do they have the X Factor? Ex English mayor, top legal brain and elected health board head, face the judges in the live final – will they convince respected academics and political commentators, Richard Kerley and John Curtice?”
Aiden Rave, previously an elected mayor, now the MP for Doncaster North – talked about his experience of being an elected Mayor in Doncaster, where he had tremendous accountability but very little responsibility. This led to people falling out with politics in Doncaster. His learnings from this experience were:
1. You don’t get transformative change happening by bolting something onto an existing structure that it wasn’t made for
2. For these elections to work you need to change accountability at local level
3. Other roles subject to election too for this way of doing things to have the impact we want it to have
His message to the audience was to take local government back to first principles and I was delighted by his optimistic outlook that now is a better time than any for true innovation.
The group questioned the role of the back bencher. Supposedly, they have nothing to do and they are bored so they do fairly pointless things…I’d been keen to hear you comments on this topic as I have never met a back bencher before :)
Richard ended on a really powerful phrase that got me thinking: ‘Power is never given , it is taken’
I think the question we should be asking is : are local mayors a step in the right direction for a renewal for local democracy?
Tom Haplin from SACRO was up next, Tom started out as a young divisional commander in Mary Hill ( where I was last week when I got a lift to my meeting from the train station staff )
Tom began is talk by referencing the Holocaust ; a time when police and politicians wore the same outfit ( literally ) and had the same power. He spoke of the real dangers that present themselves when politics interferes in operational control in policing. Let’s make sure we learn lessons from history!
So what do the police think about electing police commissioners? The LGA claim it will add £50 million to running a policing board and ACPO claim it will add £100 million over a 4 year period to run a police authority.
Tom also voiced a fear that people will focus on personality when electing these members therefore the quality of service may be compromised.
Keith Geddes took to the stage, a fellow Scot who put himself forward to be elected for the Fife health board. He began by talking about the birth of the NHS, when the British Medical Association called the concept of the NHS fascist.
62 people in Fife bid to be elected for this position and each of them got 250 words each to sell themselves to a community of 400,000 people. Some of them got an advert in local paper, leaflets and a facebook group. The reality for most of the candidates was a small booklet containing 62 paragraphs of 250 words each. It was uninviting and tedious. It got posted through every citizen’s letter box
The moral of his story was: what matters is where your name is in the alphabet! Not what you said or did but what your second name was? The chosen candidates had surnames beginning with ‘A’ or ‘W’. I’ll let you work out the rest…
So why do we want to elect policing and health? What has made us feel this way? Will they improve societal impact? Surely, this will only work if people participate?
Questions from the audience:
Can Scotland afford more democracy – yes!!
Can elected members be removed? no – only if they are given a prison sentence
Is there a public appetite for this? – yes!!
Will this way of doing things increase equality? Will people disadvantaged from being part of this process now be involved? Where did this debate come from? Is this all a plot from the big bad government to distance responsibility?
Will this help people re-engage with politics? Surely, the past has shown us that new forms of elections do not insure participation.
( hat tip to alex stobart for pointing me in the direction of this event and as the pic would suggest the big event was severely lacking in ladies!! )
What do you think the answer is?
Filed under: bigsociety, design thinking, made me think, people I like, Red Jotter Work, service design | Tags: mypolice, scottish government, snook
This week I was invited to a meeting led by The Scottish Government focused on “The Government’s Vision for Scotland”. The meeting was held in my home town, Kilmarnock, a part of Ayrshire that is no stranger to the devastating effects of a declining economy.
The First Minister, Alex Salmond, kicked off by reminding us that Scottish Government is not just about Edinburgh, it’s about allowing all Scottish citizens to flourish. He also revealed a rather brilliant new stat that East Ayrshire is number one in the world for producing school dinners from local produce! Very few members of the audience got the chance to speak to the panel…
“I would like to put this to the First Minister and The Minister of Justice Kenny MacAskill… you have both mentioned the idea of protecting front line police and crime being at its lowest for 32 years. These facts are undoubtedly a great achievement but there is no getting away from the reality that despite these figures, confidence in the police is also very low.
The work we do at MyPolice is all about making the police accountable and accessible through an online feedback tool. My business represents a new breed of Scot who wants to empower the people of Scotland to transform their own public services. I would like to talk to you both about how we can pull our networks together to make that happen.”
…and we did talk, and we are going to make it happen.
Filed under: bigsociety, Red Jotter Work, service design | Tags: dave briggs, innovation, learning pool, scotgovcamp, service design, systems thinking
Last weekend I went to my first unconference ; ScotGov Camp in Edinburgh. I had pretty high expectations as I always follow the London camps. There was real mix of people there – folks from Huddle, various Government orgs, Greener Leith, Openly Local, Learning Pool, We Make Sense, Firmstep, South Lanarkshire council, Helpgov, East Ayrshire Council, Flock local, Edinburgh council, Womens Aid, Digital Scotland and the NHS.
As always, hat tip to Dave Briggs for keeping us on our toes and making the room laugh. He kicked the day off with a blank agenda that quickly filled up with topics from around the room.
I stuck a post it up there about Big Society in Scotland and introduced the session by summarising my experience at The Future of Conservative Thinking in London ; an event that ended with “The Big Scottish Question” …
You can watch the session on the video below ; featuring @kateho, @wemakesenseux ,@greenerleith, @improvementmike, @peterashe, @bretthusbands, @ScotGovCamp, @suchprettyeyes, @flocklocal, @cal444 …
Lot’s of interesting points of view and thank you to everyone for coming along! For anyone wanting to know more about this stuff Carolyn recommended The Selfish Society: How We All Forgot to Love One Another and Made Money Instead – it seems to be a good resource for understanding how can we get back to basics.
The conclusion of the conversation was summarized by Peter reinforcing that it’s not really optional ;
“If we keep going the way we are going we will have to build a 600 bedded hospital in Scotland every 3 years – starting in 2016″
This is a very difficult time for Scotland but one that is full of opportunity. Although, this optimism did waver at times with much discussion around the barriers we face and how this affects people without the capacity and resources – the end result being this should be about delivering services equally and social justice!
So how do we cause change? Will we even use the phrase the Big Society – probably not? You can read a write up of the session here. We choose to buy into this idea or we choose to ignore it – regardless things have to change, in a big way and fast…summed up nicely by Brett;
“We can only do what we can do . We can choose to do it and that’s it.”
I then hung out in the Digital Scot session ran by Michael Fourman who started the conversation by asking the room “How can Scotland keep up with the rest of the UK?” I was surprised to hear that Glasgow has an under 40% uptake of broadband , compared to Aberdeen and Edinburgh having over 70%. Although it is something we think about alot over @Mypolice – we see evidence that many of these communities struggle to put food on their dinner table but have Virgin TV.
But what does “disconnectedness” really mean? How does effect people’s lives? I agree that being digital is not an add on – it is communication that is part of an infrastructure. Someone used the analogy of transport to describe Digital Scotland with fibres under the road, lots of people travelling for different reasons in different ways. But is it just enough to give people a computer and give them broadband? What about learning?
“it’s not about connectivity – it’s about content”
Inspired by Mary from Learning Pool six of started our own little session in the afternoon to talk about how we can get more young people into government. I now know that the average age of someone who works in a local authority is 47 years old and there is no one in Birmingham council under the age of 25…
The people in the room agreed that the way councils work is removed from the way young people work so it seems alien to them. We wondered if councillors feel responsible for spending tax payers money during their daily lives? the way MP’s are being encouraged to do?
@cal444 told us about her trip to her local primary school where she asked some ten-year olds “What does the council do?” and the response really wasn’t great, considering they deliver over 800 services. One lad claimed “They pay the rent when we run out of money” …
It seems to be a recurring conversation in a local authority to ask “Why do I have to do it this way?” and hear “Cos it’s the way we have always done it”
So the message is let’s do things differently and dont’ ask why just do it

























