Filed under: design thinking, master of design, people I like, Red Jotter Work, service design | Tags: hazel white, james porteous, master of design, studiounbound
This week I traveled to Dundee to present Studio Unbound to the Masters of Design students, as well as some Design Ethnography Master students. This is my fifth Studio Unbound session and this time I invited James Porteous to join me via skype.
James is a designer from Glasgow school of Art, studying on the Product Design course, with interests ranging from traditional areas of the subject, through to aspects such as service and interaction design. Outside of this, he works as a photographer, covering sports, news, music for various publications and clients, both online and off. James was in the audience at Studio Unbound II – shortly after attending , he wrote:
“So, I guess you could say I was skeptical of what I was going to learn (Sorry!), but the whole thing was very convincing. The depth of their arguments was engaging, and the discussion after the talk was as useful as the presentation itself. Looking at the numbers of people from the evening who are now embarking on blogging and micro-blogging, it’s plain to see that the event hit the mark.”
He now twitters, keeps a blog and has an individual project blog. Sarah and me have been watching from afar and it is so brilliant to see that James has interpreted our talk in his own way and is clearly getting something out of it! In one project blog alone he has written over 10,ooo words which he admits would not have happened if it had not been for his digital platform.
James was brilliant and provided yet another perspective to what the Studio Unbound can achieve. The audience asked some great questions like “Do you have methods for this stuff?”. Well, at the moment we have methods set up to run one to one Studio Unbound sessions with students to prepare them in lots of different ways for embracing the digital world. Our next step will be developing tools to capture what we do and evidence to prove it works.
A conclusion that came of out of the discussion was “Never tell anyone you are a student unless you are asked.” Yes – you study ethnography but you are still an ethnographer. One student remarked “This can clearly lead to brain overload” and of course she was right! James rightly put it saying “There is so much to be said for switching off “…
Keep up with the Studio Unbound conversation and welcome new comers here.
Filed under: design thinking, made me think, people I like, service design | Tags: inclusive design
‘Designs on a Bigger Market’ is taking place on the 2nd February at the BT Tower in London, and aims to set out the business case for inclusive design to designers, manufacturers, retailers, service providers and organisations representing business interests, and provide practical advice through workshops.
People wishing to attend can sign up here – it’s a free event although numbers are limited due to space at the Tower.
Session 1: Why inclusive design is important for business
Speakers will cover what inclusive design is, the business case, views of designers and businesses as well as an understanding of the ageing population.
Session 2: Inclusive design in practice
The afternoon will be run by Cambridge University and will introduce the inclusive design toolkit. Delegates will take part in hands-on exercises about how to get started with inclusive design (numbers are restricted).
The overall aim is to encourage more businesses to start adopting the principles of inclusive design in 2010.

As part of the event, BT is hosting a roundtable at which key thinkers on this subject from across academic, public sector and commercial backgrounds will discuss the business case for inclusive design. In particular the debate will look to explore why, despite the fact that the British Standard for inclusive design was introduced five years ago, there are still barriers preventing it going mainstream.
The debate will explore:
- The challenges in taking inclusive design ‘mainstream’
- Getting internal buy-in within an organisation
- Legal/regulatory imperatives for inclusive design vs. commercial benefits
- Current and future demand (including demographic trends and consumer demands which could influence this)
- The role that inclusion could play in an organisation’s sustainability programme
Speakers have been invited from a range of sectors, and include:
- Jeremy Myerson, Director Helen Hamlyn Centre, RCA
- Jeremy Lindley, former Head of Design at Tesco, now Global Design Director, Diageo
- Jonathan Hassell, Head of audience experience and usability, BBC
- David Sindall, Head of Disability and Inclusion for the Association of Train Operating Companies (ATOC)
- Alan Topalian, Co-ordinator of the BSI drafting committee (managing inclusive design) and Principal of consultancy, Alto Design Management
- Professor John Clarkson, specialist in inclusive design, University of Cambridge
I am disappointed I had to say no to my invitation to the roundtable as I am attending an event with MyPolice that day but it looks interesting. The organisers have offered to keep me in the loop with the happenings of the event so keep an eye out for the outcomes.
Filed under: design thinking, made me think, people I like, Red Jotter Work, service design | Tags: aliss, futuregov, sarah drummond, snook, supportingpipes
“We seem to be in a run of telling you about new projects we’re involved in at the moment. This time round, we’re partnering with our associates Snook to work with the Scottish Government on their groundbreaking ALISS project. Here our project lead, Lauren Currie, tells more…Dominic, FutureGov”
We are working with the Scottish Government to create a service that helps people with long term conditions find local support and services. This project is called ALISS ( Access to Local Information to Support Self Management ) and you can catch up on the rest of the team’s activities here. We are documenting our phase of the project at Supporting Pipes.
This project echoes our belief that, by empowering people to make informed decisions about how to manage their life with the necessary support, it can have very real and positive outcomes for all involved.
Living with a long-term condition can have a profound effect on a person and their social network (family, friends and beyond). The impact can extend to social, economic, psychological, physical, cognitive and cultural aspects of a person’s life. I have been literally blown away by the people I have met so far. People who light up a room with their stories and laughter despite the day to day challenges that can come with living with a long term condition.
People cope as well as they can with the support they have, but frequently do not have the adequate information or skills to develop a sustainable coping strategy to manage their condition, or make informed decisions about their life. We have met people of all ages, with various conditions ranging from depression to asthma. When I asked Kate, who has eczema, what she got out of being part of the eczema society, she said:
“Post and paper work I don’t read or need.”
We want to empower people to learn about their condition, acknowledge the impact it can have on their life, make positive changes and identify areas where they might need support.
Of course, people with long-term conditions are major users of the health and social care support services in both the statutory and voluntary sectors. Often these services are driven by external and internal pressures, rather than placing the people and their direct needs at its centre. That’s why a big part of our research has involved talking to the people who run and provide these services. Alan, pictured below, runs a drop in centre for adults with mental health issues where he encourages people to build their own support services.

We have been working with people to document their journey, with a particular service user mapping their emotions, physical touchpoints and areas where support is needed. This is Marjorie who was diagnosed with osteoporosis eight years ago and was left to find her own way.

We have suddenly found ourselves immersed in this world that is what it is because of connections and empathy. These service users see themselves as part of a system and for one reason or another have lost faith in this very system. What we are working to achieve is to seamlessly link up the offline and the online, focusing on the points of contact. The one thing we have learned so far is that face-to-face contact should never be undervalued and people are our best resource – not only can they be hubs of information, but experts in their own lives and health.
Filed under: design thinking, made me think, people I like, service design | Tags: robert burns
Scottish poet Robert Burns wrote in the language of the people, about people, for people. He is described as the greatest Scot that ever lived so I thought his annual birthday celebration was an ideal time to write about him.
The vision of Robert Burns is that we are all equal – we are good and bad, we all laugh and cry. He writes words that have moved me to tears, he left us with a philosophy – we are the same – money, status. position, things – don’t matter. He wants everyone to appreciate life for what it is and people for who they are.
Robert Burns was not about things, he wrote about the good, bad, happy,rich and poor, he adored the characters of his day and people treating each other as people. It is clear he had true compassion for his fellow Scot.
I think he understood more than anyone that we have to be able to laugh at ourselves . He was a man of the people; a genius of writing about people.
Is there for honesty poverty
That hings his head, an’ a’ that;
The coward slave – we pass him by,
We dare be poor for a’ that!
For a’ that, an’ a’ that,
Our toils obscure an’ a’ that,
The rank is but the guinea’s stamp,
The man’s the gowd for a’ that.What though on hamely fare we dine,
Wear hoddin grey, an’ a’ that?
Gie fools their silks, and knaves their wine,
A man’s a man for a’ that.
For a’ that, an’ a’ that,
Their tinsel show, an’ a’ that,
The honest man, tho’ e’er sae poor,
Is king o’ men for a’ that.Ye see yon birkie ca’d a lord,
Wha struts, an’ stares, an’ a’ that;
Tho’ hundreds worship at his word,
He’s but a coof for a’ that.
For a’ that, an’ a’ that,
His ribband, star, an’ a’ that,
The man o’ independent mind
He looks an’ laughs at a’ that.A prince can mak a belted knight,
A marquise, duke, an’ a’ that;
But an honest man’s aboon his might,
Gude faith, he maunna fa’ that!
For a’ that, an’ a’ that,
Their dignities an’ a’ that,
The pith o’ sense, an’ pride o’ worth,
Are higher rank than a’ that.Then let us pray that come it may,
(As come it will for a’ that,)
That Sense and Worth, o’er a’ the earth,
Shall bear the gree, an’ a’ that.
For a’ that, an’ a’ that,
It’s comin yet for a’ that
That man to man, the world o’er,
Shall brithers be for a’ that.
This has been set to music, and you may have heard it sung. It is written in Ayrshire ( where I am from ) dialect, and English, but the sentiments expressed are universal.
In Verse One, Burns is saying that wealth, or lack of it,and social class should not be the measure of a man’s true worth. ” The rank is but the guinea’s stamp” means that a person cannot be given a price. The man’s character is the true gold.
Verse Two continues the theme. We may wear ordinary clothes, and eat simple food, but appearance is just a show, like tinsel. Honesty is worth more than fancy clothes.
Now Verse Three might have got Burns into some trouble in Edinburgh. The birkie (cool young guy) who struts around, and has the title of Lord, is only a coof (an idiot). The man who learns to think for himself is worth much more than that.
Verse Four continues this theme. Princes can hand out titles at will, but honesty and pure goodness are worth much more. Self respect doesn’t come from inherited wealth or titles.
Verse Five is a prayer that Sense and Worth shall eventually agree with all mankind. Burns imagines a future world in which all people will live as brothers, in mutual trust and respect. “It’s coming yet, for a’ that”.
Last September, I discovered a poem for service designers and today I have revealed a man who is inspiration for all of us who work with people and want to make things better for them.
It hasn’t come yet Rabbie, but we live in hope.
Filed under: made me think, people I like, service design | Tags: culture, pinkstinks, women
Pinkstinks is a campaign and social enterprise that challenges the culture of pink which invades every aspect of girls’ lives.
Their site is for parents and non parents alike, and aims to gather support, promote discussion and ultimately to mobilize that support to influence marketeers and the media about the importance of promoting positive gender roles to girls.
“Research tells us that self-esteem amongst girls is at its lowest ever and we are asking WHY?
We believe that body image obsession is starting younger and younger, and that the seeds are sown during the pink stage, as young girls are taught the boundaries within which they will grow up, as well as narrow and damaging messages about what it is to be a girl.”
Emma and Abi Moore behind PinkStinks, were featured in the Guardian in December.- the campaign for real role models – challenging the culture of pink by focusing on brilliant women to inspire girls to achieve great things – PinkStinks aims to counteract the slurry of media obsession on women who are ‘famous’, ‘thin’ ‘rich’ or ‘married to famous men’, by celebrating those women that we see as inspirational, important, ground-breaking and motivating.
Read their blog and follow them on twitter.
Check out their sister site Cool To Be Me :
“We believe that the media gives narrow and damaging messages to girls, and celebrates unobtainable beauty ideals over real achievement. Pinkstinks has been highlighting the issues and starting the debate. Cooltobe.me is where we offer something different to kids and their parents. We believe that role models are important and it is here that we will be celebrating many of the fantastic women and their skills, ambitions and strengths which go beyond just looking pretty being thin and having money.”
“I am nine years old and I think PinkStinks is my voice. Girls like me shouldn’t be forced to like pink. Can you think of a good name for girls who don’t want to be girly girls but aren’t tomboys?”
“carry on and make it easier for girls like me to try different things without feeling like an outsider.”
a young mother asked “Well done for raising this issue and giving us parents a focus for change, to raise our daughters to aspire to dignity, goodness and equality rather than big boobs and tiny waists!”
Absolutely brilliant.
Filed under: made me think, people I like, service design | Tags: britainthinks, citizen, feedback, opinion, service
There is a new web service in town and it collects the opinions of the public. It seems they are doing all their advertising on buses and billboards, I spotted a billboard yesterday in Glasgow Central Station.
“These days, so many people feel that they’re not being listened to and they have no way of making their voice heard. They feel distanced from self-interested politicians and the news media. Yet the hallmark of Britain has always been that people care about, and have strong views on, almost everything. Speaking out is a democratic right this nation has historically embraced with enthusiasm.
Britainthinks was created to give people a new voice and support the vibrant democracy that the people of Britain already participate in up and down the country – in the pubs, living rooms and street corners of our nation. We’re not backed by big news media organisations. We have no political or religious axe to grind. We just believe it is high time for us all to listen, speak and vote for the issues that count in our daily lives. Britainthinks is the place to do just that.”
You can vote on issues ranging from ‘Should parents be paid to stay at home with kids?’ to ‘Do MP’s care about us or just themselves?’. I am curious as to who is behind this and what they are going to do with all the opinions they gather!
Although, as Matthew Taylor points out “BritainThinks doesn’t encourage its participants to ask themselves whether their opinion is wanted, useful or soundly based is reinforced by the site’s slogan…if you’ve got an opinion, here’s where to stick it…” It also doesn’t seem to have a space for people to discuss their opinions and engage in conversation about their thoughts…
I like the site and the graphics. I’ll be watching closley to see what happens next.
Last February I got snowed in during a visit to London town and wrote about Snowing and Togetherness.
Here I am nearly a year later and the snow is even deeper. The togetherness is different too. As I’ve said before – maybe it has something to do with lovely co-production, citizenship and co-creation theme tune I hear every day.
It is genuinely lovely and exciting and over flowing with possibility. That’s why Snook are looking for evidence of it actually happening and making a difference in the places we live.
When the snow fell the Scottish Government asked ordinary people to take more responsibility for their own welfare and the welfare of others. This echoed what MyPolice heard at the RSA when they spoke about human capability. They believe every citizen has the potential to be:
- self reliant
- resourceful
- self sufficient
- altruistic
and behave in a way that their actions contribute to the social fabric of society. The Scotsman’s Life In The Freezer captured this perfectly:
“Elsewhere there has been much talk about “true grit”; of communities pulling together; of the spirit of the Blitz being rekindled. And – though some may see this as a major exercise in buck-passing – there is little doubt that across Britain the current weather crisis has sparked a few acts of great resourcefulness and heroism among ordinary people.
But there have also been those small, mundane, everyday acts of altruism: whether it’s pushing strangers’ cars out of snow drifts, taking a neighbour’s children to school, buying groceries for those who can’t get to the shops or looking in on vulnerable pensioners, people seem to be becoming a little less blinkered and insular.
Stranded drivers made the best of their ordeal by building snowmen on the central reservations of motorways
The cold weather seems to be bringing out people’s creativity too, Caldercruix Community Centre project development officer Ruth Taggart’s own street took on a party atmosphere as neighbours banded together to clear it.
“When the first snow came, just before Christmas, we came home from a shopping trip and found we couldn’t park in our cul-de-sac so three or four families – the adults, their sons and their friends – all came out to clear it. We had music going, and juice to drink, and there was lots of laughing. At one point, the boys were all competing to knock off the dangerous icicles with snowballs. Normally we just come in from work and go straight into our houses, so it made a change to spend some time outdoors with everyone.”
So there is certainly no lack of true grit in Scotland.
I like this little collection from the BBC – people across Scotland share their experienes of the icey conditions.

















