Filed under: design thinking, made me think, people I like, Red Jotter Work, service design | Tags: design thinking, Karelia, president obama, service design, theory143, USA


I would like to introduce Karelia:
“I’ve had a pretty clear idea of “it” ie. my big picture for a few years now. I knew that I simply wanted to help people via design. I just didn’t a) think an actual position/title of “it” existed, or b) knew exactly what “it” would be called, since it’s an amalgamation of so many things. but i’m pretty sure, as of yesterday, that i’ve found “it.”
*cue heavenly chorus*
And “it” is called SERVICE DESIGN.”
She is on a google frenzy, buying post-its and drinking coffee – becoming a service design sponge! With a background in Graphic Design, Karelia has connections with Design Ignites Change and Project M.
Karelia is a prime example of why there is a growing need for Making Service Sense. We had an exciting conversation over the weekend, she said ‘I don’t have a filter’.
Based in Chicago right now, Karelia is happy to move anywhere her service design journey may take her. So who’s doing what in America -
- Continuum
- Peer Insight
- Adaptive Path
- Ideo
- Frontier Service Design
- Pink Service Design
- Idea Couture
- U.S National Design Policy Initiative
And of course, not forgetting the fact President Obama needs service design!!

I would like to ask you all to post any links/ advice/ books/places/ people / opportunities you can think of to share with Karelia.
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[...] October 5, 2009 · Leave a Comment My new friend, Lauren Currie—a passionate service designer based in Scotland—was nice enough to do a writeup about me on her blog, Redjotter, in an effort to get me connected to service designers stateside. Read it here. [...]
Pingback by To Redjotter, with thanks. :) « eclectic thoughts of a conscious creative October 5, 2009 @ 2:13 pmThanks for posting this Lauren! And hello everyone. :)
I’ve always had a desire to be of service to others, and I’ve always loved design. So, logically–for me at least—I thought in order to marry the two, I had to design for a nonprofit. And so, that’s what I started to do.
And then I really started looking hard into this term (that I had heard before) service design. And like she quoted me above, it’s like a light bulb went off. Fireworks, actually. Maybe it’s the growing concern over violence in Chicago, or maybe it’s just that the feeling I’ve always had is now magnified, but my need to help improve societal problems I see feels more urgent everyday. There’s so much that I feel can be accomplished through design, and I can’t wait to get started.
This is exactly what I’ve been looking for, and I’m so very eager to begin my journey in service design.
I look forward to any advice you can give. Thanks!
Comment by theory143 October 5, 2009 @ 2:42 pm