Filed under: master of design, Red Jotter Work, service design | Tags: "Making Service Sense" "Service Design", graduation, Lauren Currie, makingservicesense, redjotter
Last Friday, 11th September I had a remarkable day! Firstly, I discovered I had been awarded a distinction for my MDes degree! …and secondly the exhibition of my work opened at Dundee University.
Making Service Sense is a service I have created hypothetically created during my MDes programme and with these foundations intend to turn into a reality. Making Service Sense offers young graduates a new way of accessing the world of service design, through a variety of methods and mediums.
The five core objectives:
1. To act as a knowledge bank.
2. To offer vibrant and relevant insights into the industry.
3. To provide a comprehensive pathway into service design.
4. To build connections between practitioners and graduates.
5. To grow and develop in a co-design manner – with the help of its users.
For the week of the Master of Design show Making Service Sense was articulated through a brand (logo design by Chris Clarke), a pack of 40 case study postcards, business cards, a process map, a 200 page design synthesis (all designed by Kate Andrews) and an interactive exhibition space!
The exhibition space had four elements:
1. Take a seat
2. Join the conversation
3. Ask the industry
4. Read about the service
The space was conceptually designed to mimic what happens in this web space, in that my catalysts fuel further questions. On Friday evening, I harvested questions in real time – I put a question out to the service design community via twitter, but no one at the exhibition needed to touch a computer. I acted as a filter between the complexity of questioning about service design vs. industry experience vs. internet information. This is more than being a moderator it is about being a facilitator. I am the service design filter. I am Making Service Sense.
So what is next?
I have learnt a lot over the past 12 months and hope to visit universities to talk about Redjotter and the journey I have been on during my MDes. I have also been invited by Tamsin at Engine to share Making Service Sense with the team in London next month!
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[...] is a prime example of why there is a growing need for Making Service Sense. We had an exciting conversation over the weekend, she said ‘I don’t have a [...]
Pingback by service design in chicago « Redjotter October 5, 2009 @ 8:35 am[...] Contact Follow me on Flickr Join me on Facebook Follow me on Twitter Join me on Linkedin THE END OF DESIGN October 5, 2009, 4:38 pm Filed under: design studies, design thinking, master of design, people I like, service design | Tags: design education, end of design, master of design, mike press, service design, social design, tom inns, transformation design, university of dundee The End of Design was the public lecture accompanying my recent Masters Exhibition. [...]
Pingback by THE END OF DESIGN « Redjotter October 6, 2009 @ 7:40 amI really admire everything that Redjotter has done this past year for the field of service design! For me personally, reading about her classes and endeavors on the MDes course at the University of Dundee via her blog, was an inspiration to travel across the Atlantic and also study at the University of Dundee! Effecting one life in that way is HUGE, now think about effecting dozens++ of lives in that way! In this changing design landscape we need super-connectors and info hubs like Redjotter to show us the way. Keep helping us make service sense!
Comment by Cora October 20, 2009 @ 9:48 amHi Laureen,
Comment by Nicola Morelli June 26, 2010 @ 7:43 amI heard your conversation on service design education (I agree that there should be an effort to teach designers how to work with people, it is a real challenge). I also saw this publication or website. How can I find more info? the website does not seem to have links. I would like to “open the book” and see what is inside.