Filed under: design thinking, service design | Tags: design thinking, experience design, integratedplace, luxembourg, service design, UX design
I discovered this on Nick’s blog – it is very relevant to the work I am preparing for the Experience Service Design conference in Finland.
IntegratedPlace is a design consultancy specialised in service design, environmental & product design, design strategy and design management.
“We use design thinking as a methodology to solve many different types of problems. To achieve this we analyse the value of what an organisation has to offer from a customer or user point of view and how the actual products and services relate to their needs.
We carry out complete user centered design projects for our clients, from project brief definition, strategic orientation, user centered research, ideation, design proposals, prototyping, through to production or market deployment.”
Sylvain Cottong, a partner at IntegratedPlace, has created a presentation to highlight the differences between UX design, service design and design thinking. [ Spot the use of the CD cover image I discovered on slide 62 :) ]
What is UX design, service design & design thinking more
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This is a great presentation. I think it features just about every UX diagram I’ve even seen, and a few I haven’t!
There was a lot of focus about service design at the UX london conference this summer. About the need for designing from the outside-in but also on the overall service ecosystem where a product lives.
Don Norman drew attention to the masterpiece of UX / SD synergy that Apple has achieved with itunes and the ipod. They’ve a music database, a mobile device and a desktop application and delivered each touchpoint as a single entertainment service.
Comment by Andy Bright September 8, 2009 @ 9:44 am