“What’s Next is a trends report offering clear, concise and non-sensationalist commentary on trends in society, business, science & technology, government and the environment. Each issue covers trends across twelve …
Larry Hochman is a globally recognised expert on customer relationships. On Thursday 12 November 2009 ‘Customer Service Live’ is taking place at the London Business Forum. Larry will offer real-time …
This September, I am embarking upon an adventure to Finland. The Kuopio Academy of Design at the Savonia University of Applied Sciences in Finland is hosting a service design conference …
I discovered ‘Unfinished’ via Nick and Arne. It is a site that thinks about design thinking : an emerging literature – http://unfinished.torchiswicked.com A fantastic resource!
Where do new ideas come from? This film is about design strategists and how they identify the right ideas. It was produced by the global innovation consultancy Continuum. I am …
This morning, Alice Rawsthorn highlights the social and service revolution for the third time this year. Frederik Wiedemann is a partner of ReD Associates, a social design firm that was …
Another inspirational tool from Arne.
I read this passage in Viewpoint magazine yesterday afternoon and it has been in my mind since… “A destination is never a place, but a way of seeing things. And …
Last week I attended a Master class with Professor John Seddon: Beyond Targets in the beautiful Oran Mor in Glasgow. Having recently read John’s latest book “Systems thinking in the …
A significant part of my Masters project is to adopt an intelligent, mindful, distant view of myself as a practitioner and a commentator. To help me with this I have …
Project Health has been described as a new vision for American Health Care aiming to break the link between poverty and poor health. “Our model is simple and effective: in …
Less than half of us are happy with council services. According to Ipsos MORI managing director, Ben Page, the drop in satisfaction could be due to a lack of communication …
I have some very exciting news. I have been asked to be an ‘Offical Service Design Network News Scout’ for the Service Design Network, who have recently launched their new …
Since the Lord Charter’s Digital Britain report was released in January there has been lots of mixed opinions, recommendations and criticism flying around. Charles Leadbeater’s response “The Digital Revolution: the …
A video introducing Futurelab’s Learner’s Charter, in which students themselves describe what they want their education system to be like to help them reach their full potential. This is fantastic …
