What’s next for services?

“What’s Next is a trends report offering clear, concise and non-sensationalist commentary on trends in society, business, science & technology, government and the environment. Each issue covers trends across twelve …

Customer Service Live

Larry Hochman is a globally recognised expert on customer relationships. On Thursday 12 November 2009 ‘Customer Service Live’ is taking place at the London Business Forum. Larry will offer real-time …

Experience Service Design

This September, I am embarking upon an adventure to Finland. The Kuopio Academy of Design at the Savonia University of Applied Sciences in Finland is hosting a service design conference …